ZAKIAS MOORE
Reston,NV
Summary
Personable and customer-focused professional with over three years of experience in dynamic, fast-paced customer service environments. Excellent interpersonal skills and an outgoing personality. Dedicated to building long-term relationships to foster recurring business and ensure customer satisfaction. Self-motivated with expertise in lead generation, qualification, and deal closing. Strong attention to detail, excels in scheduling appointments and researching potential clients. Thrives in high-pressure situations, consistently meeting challenging sales targets. Equipped with problem-solving abilities, a willingness to learn, and exceptional communication skills. Poised to contribute to team success and achieve positive results. Ready to take on new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Sales Development Representative (NatSec DOD)
CarahSoft Technologies
09.2023 - Current
- Revenue Growth & Quota Achievement: Drove substantial revenue growth within the National Security and DoD sectors as a Google Extended Workforce Sales Development Representative (SDR) via Carahsoft Technologies.
- Consistently exceeded quarterly quotas, closing a significant number of deals with government agencies.
- Lead Generation & Qualification: Identified and qualified high-value government opportunities using SalesLoft, resulting in a documented increase in qualified leads across federal, state, and local sectors.
- Proposal Development & Contract Negotiation: Developed and delivered persuasive proposals that effectively addressed complex government procurement requirements, leading to new contract awards. Expertly navigated and resolved intricate government procurement challenges.
- Relationship Management: Cultivated and maintained strategic relationships with key government stakeholders, fostering long-term partnerships.
- Sales Operations & Reporting: Leveraged Salesforce to accurately track sales activities, manage customer data, and generate comprehensive reports for sales forecasting and performance analysis.
- Cross-Functional Collaboration: Collaborated effectively with Google and Carahsoft teams to align sales strategies with critical government technology needs.
Warehouse / Customer Service Representative /Security Event Staff Member
SNI Companies
08.2017 - Current
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Respond to customer requests, offering excellent support and tailored recommendations to address needs
- Assist customers by listening closely, finding solutions to problems, and making recommendations based on extensive product knowledge
- Manage timely and effective replacement of damaged or missing products
- Shipping and Receiving
- Various moving and warehousing projects
Warehouse Associate
GXO Logistics Data Center
06.2023 - 09.2023
- Accurately distributes products to routes, loading and unloading trailers and verifying load(s) prior to distributing products
- Responsible for packaging high-end equipment and inventory
- Shipping and receiving
- Worked in a very fast-paced environment
- Logistics management
- Load and unload heavy boxes
- Problem-solving duties involving damaged products
- Handled and lifted items up to 75 lbs
- Oversee team in building, removing racks, and installing tray
Warehouse Associate
Amazon
08.2021 - 08.2022
- Accurately distributes products to routes, loading and unloading trailers and verifying load(s) prior to distributing products
- Inbound/Outbound processing and sorting of inventory/customers' orders
- Worked in teams to meet end-of-shift deadlines
- Worked in a very fast-paced environment
- Duties included but were not limited to scanning, sorting, pallet wrapping, and staging of pallets
- Load boxes into the trucks for shipment
- Problem-solving duties involving damaged products
- Handled and lifted items up to 75 lbs
- View prompts on screens and follows directions for assigned tasks
Education
Associate of Management - Business Management
Blue Ridge Community College
Harrisonburg, VA05-2023
Business - Management
Fairmont State University
Fairmont, WV08-2020
High School Diploma -
Stone Bridge High School
Ashburn, VA01.2020
Skills
- Customer Service
- Government Contracting
- Data Entry
- Marketing support
- CRM tracking
- Customer relationship building
- Strategic thinking
- Objection handling
- Cold calling
- Salesforce proficiency
- Upselling techniques
- Customer retention
- Goal setting
- Client acquisition
- Product knowledge
- Time management
Timeline
Sales Development Representative (NatSec DOD)
CarahSoft Technologies
09.2023 - Current
Warehouse Associate
GXO Logistics Data Center
06.2023 - 09.2023
Warehouse Associate
Amazon
08.2021 - 08.2022
Warehouse / Customer Service Representative /Security Event Staff Member
SNI Companies
08.2017 - Current
Associate of Management - Business Management
Blue Ridge Community College
Business - Management
Fairmont State University
High School Diploma -
Stone Bridge High School
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