Zakiya Sterling Washington
Henrico
Summary
Professional kitchen staff with experience in high-paced culinary environments. Strong focus on teamwork, adaptability, and achieving high-quality results. Skilled in food preparation, safety, and sanitation. Reliable, flexible, and always ready to support changing needs in kitchen.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Kitchen Team Member
CHICK-FIL-A
03.2024 - Current
- Prepares, cooks, and presents food safely, quickly and efficiently
- Knowledgeable of the assignments for all kitchen stations, including fries, breading, assembling, boards, and food prep
- Maintains a neat, clean, and orderly kitchen at all times
- Remains up-to-date with new products rolled out by Chick-fil-A corporate
- Works safely around kitchen equipment and reports any maintenance issues to the Kitchen Manager
- Helped cooks and other kitchen staff by preparing ingredients for dishes
- Knowledgeable in slicing and dicing fruits, vegetables, and meat; making salads, sandwiches, and other cold food items
- Responsible for keeping salad bars and buffet tables stocked and clean
Customer Care Representative Remote
William Sonoma
07.2021 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Streamlined call response times for improved customer experience through effective communication techniques.
Cafeteria Assistant/Prep
VIRGINIA STATE UNIVERSITY CAFETERIA
09.2018 - 12.2020
- Cleaned and sanitized surfaces, tools, and equipment.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Restocked condiments, beverages, and utensils per expected use levels.
- Prepared ingredients and recipe components ahead of time.
- Served food according to temperature, safety, and presentation guidelines.
Customer Service Representative Remote
Disney Plus
01.2015 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
PETERSBURG HIGH SCHOOL
Fishersville, VAVocational Training - Certificate - Food Service, SERV Safe Training
WOODROW WILSON CENTER FOR EMPLOYMENT
Skills
- Customer Service
- Teamwork
- Food Preparation
- Kitchen Safety
- Kitchen Maintenance
- Ingredient Preparation
- Food Presentation
- Knowledge of Kitchen Stations
- Food Handling
- Salad and Buffet Management
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Payment processing
- Customer relations
- Order processing
- Product knowledge
Timeline
Kitchen Team Member
CHICK-FIL-A
03.2024 - Current
Customer Care Representative Remote
William Sonoma
07.2021 - 02.2023
Cafeteria Assistant/Prep
VIRGINIA STATE UNIVERSITY CAFETERIA
09.2018 - 12.2020
Customer Service Representative Remote
Disney Plus
01.2015 - 03.2018
Vocational Training - Certificate - Food Service, SERV Safe Training
WOODROW WILSON CENTER FOR EMPLOYMENT
High School Diploma -
PETERSBURG HIGH SCHOOL
Similar Profiles
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A