Za'Kiyah Boone
Portsmouth
Summary
Licensed Insurance Agent with understanding of complex insurance policies, risk management strategies, and client relationship building. Strong advocate for client needs to ensure optimal coverage options, success in enhancing customer satisfaction. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional customer communication skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Licensed Insurance Agent
GEICO
Virginia Beach
09.2024 - Current
- Provided assistance with billing inquiries, payment processing, and customer service issues
- Advised clients on their insurance needs and coverage options based on individual requirements
- Processed policy changes, renewals, cancellations and other related paperwork accurately and timely
- Responded to customer inquiries and problems to promote great service
Learning Ambassador
Amazon
Chesapeake
01.2024 - Current
- Assisted in training new fulfillment associates, sharing best practices and tips
- Assisted in sorting incoming shipments, verifying products against purchase orders
- Operated warehouse equipment, including pallet jacks and forklifts, to move stock efficiently
- Resolved issues with orders, including missing or incorrect items, to ensure customer satisfaction
Childcare Assistant
Tiny Tots Daycare
Chesapeake
05.2023 - 02.2024
- Assisted in planning, organizing and implementing age appropriate activities to encourage learning
- Provided safe, nurturing and stimulating environment for children
- Observed and monitored children to identify developmental strengths and target enrichment activities
- Assisted in developing and implementing daily activities that support children's physical, emotional, and intellectual growth
Sales Associate
OfficeMax
Chesapeake
10.2022 - 05.2023
- Assisted customers with product selection, sizing and styling
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change
- Demonstrated product features and benefits for customers' needs
- Greeted customers and provided exceptional customer service
- Assisted teammates with sales-processing tasks to meet daily sales goals
Education
High School Diploma -
Woodrow Wilson High School
Portsmouth, VA06.2024
Nursing Assistant Certification - Nursing Assistant
Woodrow Wilson High School
Portsmouth, VA03.2023
Skills
- Vital Sign Monitoring
- Medical terminology knowledge
- Patient Care
- Software Deployment
- Data Entry
- Financial Planning
- Computer Technology
- Time management
- Customer service
- Effective communication
- Conflict resolution
- Team collaboration
- Insurance product expertise
- Policy management expertise
- Client retention
Timeline
Licensed Insurance Agent
GEICO
09.2024 - Current
Learning Ambassador
Amazon
01.2024 - Current
Childcare Assistant
Tiny Tots Daycare
05.2023 - 02.2024
Sales Associate
OfficeMax
10.2022 - 05.2023
High School Diploma -
Woodrow Wilson High School
Nursing Assistant Certification - Nursing Assistant
Woodrow Wilson High School