Za’Kiyah Boone
Portsmouth
Summary
Motivated and dependable professional with over three years of experience in customer service, insurance, retail, childcare, and warehouse operations. Recognized for strong communication, problem-solving, and the ability to thrive in fast-paced environments. Nurse Aide with a passion for providing quality patient care and building positive relationships with clients and patients. Seeking an opportunity to grow within the healthcare field.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Licensed Insurance Agent
GEICO
Virginia Beach
08.2024 - 07.2026
- Resolved customer concerns by phone while maintaining professionalism and providing accurate policy information.
- Assisted customers with billing, policy changes, and coverage questions.
- Managed multiple accounts efficiently while exceeding performance goals.
Learning Ambassador
Amazon
Chesapeake
01.2024 - 08.2024
- Trained new associates on warehouse procedures.
- Operated warehouse equipment.
- Helped resolve shipment discrepancies to maintain customer satisfaction.
- Assisted with inventory management.
Childcare Assistant
Tiny Tots Daycare
Chesapeake
05.2023 - 02.2024
- Supervised and cared for children in a safe environment.
- Planned educational and recreational activities.
- Observed and documented changes in children’s behavior and developmental progress.
- Assisted with feeding, hygiene, and maintaining a healthy environment.
Sales Associate
OfficeMax
Chesapeake
10.2022 - 05.2023
- Delivered excellent customer service by assisting with product selection and handling.
- Processed cash, credit, and return transactions.
- Restocked merchandise while maintaining organization and accuracy.
- Collaborated with team members to meet daily goals.
Education
Manor High School
Portsmouth, VASkills
- Customer Service
- Patient Care
- Vital Signs
- Data Entry
- Microsoft Office
- Communication
- Problem Solving
- Attention to detail
- Time Management
- Organization
- Leadership
Certification
- Nurse Aide
Timeline
Licensed Insurance Agent
GEICO
08.2024 - 07.2026
Learning Ambassador
Amazon
01.2024 - 08.2024
Childcare Assistant
Tiny Tots Daycare
05.2023 - 02.2024
Sales Associate
OfficeMax
10.2022 - 05.2023
Manor High School