Zamarys Davenport
Richmond
Summary
Experienced Lead Patient Coordinator prepared to excel and transition into a new field. Skilled in providing resourceful aid, assistance, and support for comfort and reassurance. Focused on applying my skills to contribute to a new healthcare environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Patient Coordinator
One Heart Residential, LLC
03.2020 - Current
- Provide exceptional customer service and streamline communication to improve satisfaction.
- Collaborate with management, families, and medical professionals to implement healthcare plans for residents.
- Assess residents and convey assessments to management and healthcare providers.
- Verify insurance and schedule medical appointments.
- Update resident goals and relay during shift change to maintain individualized care.
- Ensure confidentiality and compliance with HIPAA regulations and secure resident health records.
- Order and manage inventory to maintain supplies for daily operations.
- Process payments and ensure accurate and timely transactions.
Patient Care Technician
One Heart Residential, LLC
06.2018 - 03.2020
- Monitored and recorded vital signs and blood sugar levels.
- Distributed medication per the residents individual care plans.
- Assisted with daily essential living activities such as bathing, grooming, and dressing.
- Enhanced residents lifestyle with empathy, emotional support, companionship, and attentive care.
- Prepared meals and completed light housekeeping to maintain a clean safe environment.
- Introduced activities to engage participation stimulating the residents minds.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Wing Helper/Dining Attendant/Concierge
Westport Rehabilitation
03.2017 - 06.2018
- Maintained clean rooms, healthy, safe environment, receiving A+ status.
- Answered resident calls for care/feeding.
- Supported medical team, entered inventory updates into computer system.
- Actively performed clerical duties, word processing, data entry, answered telephones, filing.
- Provided comforting, soothing environment.
- Wrapped silverware, set dining tables, cleaned dining room for efficiency.
- Greeted residents, answered questions.
- Followed confidential HIPAA compliance.
Care Manager
Sunrise of Richmond
08.2015 - 09.2016
- Assisted residents with recreational activities.
- Verified important resident information for entry into computer system.
- Ensured confidentiality HIPAA compliance.
- Urgently responded to resident physical needs.
- Provided comforting, soothing environment.
- Maintained clean rooms, healthy, safe environment.
- Safely transported residents, throughout center
- Assisted residents with bathing, oral hygiene, grooming, feeding.
- Answered call lights, aided in resident comfort/safety, adjusted beds, lights, bed rails, pillows, residents' clothing, bedside tables/equipment.
- Performed clerical duties, word processing, data entry, answered phones, filing.
Education
High School Diploma -
Highland Springs High School
Highland Springs, VA06-2014
Skills
- Exceptional customer service and leadership
- Insurance verification
- HIPAA compliance
- Resident education and communication
- Appointment Scheduling
- Resident care and confidentiality
- Payment Processing
- Organization and multitasking
- Receptionist
- Treatment coordination
- Data entry and typing
- Team collaboration
Certification
- Direct Care Staff Training
- Adult Child and Baby First Aid CPR AED
Timeline
Lead Patient Coordinator
One Heart Residential, LLC
03.2020 - Current
Patient Care Technician
One Heart Residential, LLC
06.2018 - 03.2020
Wing Helper/Dining Attendant/Concierge
Westport Rehabilitation
03.2017 - 06.2018
Care Manager
Sunrise of Richmond
08.2015 - 09.2016
High School Diploma -
Highland Springs High School
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