Zaniele Salaam
Henrico
Summary
Dedicated customer service professional with extensive experience as a waiter, excelling in high-volume dining environments. A compassionate Medical Assistant Intern recognized for enhancing patient care through effective communication and efficient task management. Proven track record of improving workflow and team efficiency, significantly boosting the restaurant’s reputation for outstanding service. Adept at problem-solving and adaptability, consistently contributing to elevated customer satisfaction levels.
Overview
4
4
years of professional experience
Work History
Server Shift Leader
Red Lobster Restaurant
Henrico
07.2021 - 08.2023
- Inspected all tables prior to seating guests in order to ensure cleanliness standards were being met.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
- Completed end-of-shift paperwork accurately and submitted it according to company guidelines.
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Provided support to other team members when needed.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Store Associate
Wawa Food Markets
Henrico
04.2019 - 07.2021
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Addressed customer complaints in a professional manner.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted customers to determine wants or needs.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Processed sales transactions accurately and efficiently at the cash register.
Education
High School Diploma -
Varina High School
Henrico, VA06-2021
Certified Clinical Medical Assistant -
Stepful Healthcare
RemoteSkills
- Server training
- Personnel training
- Guest service
- Customer relationship management
- Table management
- Dining room monitoring
- Medical terminology knowledge
- Vital sign monitoring
- HIPAA compliance
- Phlebotomy proficiency
- Electronic health records management
- Patient care coordination
Accomplishments
- Medical Assistant Intern at Concentra Urgent Care Clinic
Timeline
Server Shift Leader
Red Lobster Restaurant
07.2021 - 08.2023
Store Associate
Wawa Food Markets
04.2019 - 07.2021
High School Diploma -
Varina High School
Certified Clinical Medical Assistant -
Stepful Healthcare
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