Zanita Brown
Newport News
Summary
Detail-oriented professional with a background in transportation and medical administration. Skilled in patient scheduling and customer relationship management, consistently delivering exceptional service and maintaining safety standards in all operations.
Overview
11
11
years of professional experience
Work History
Bus Operator
York County School Division
York County
01.2015 - Current
- Operated school buses safely for student transportation across designated routes.
- Ensured compliance with safety regulations during daily operations and bus inspections.
- Communicated effectively with students, parents, and school staff regarding schedules.
- Monitored student behavior and maintained a safe environment on the bus.
- Responded promptly to emergencies, ensuring student safety at all times.
- Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
- Stopped buses at designated locations according to schedule and allowed sufficient time for loading and unloading passengers.
Medical Receptionist - Part Time
TPMG Orthopedics and Sports Medicine
Newport News
01.2020 - 01.2021
- Managed patient scheduling and appointment coordination for orthopedic services.
- Assisted patients with insurance verification effectively.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- Organized office supplies and maintained inventory levels for smooth operations.
- Checked patients in and out for appointments and collected co-payments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Communicated with patients with compassion while keeping medical information private.
Education
High School Diploma -
Theordore Roosevelt SHS
Washington DC06-1986
Skills
- Safety compliance
- Vehicle inspection
- Route planning
- Bus maintenance
- Emergency response
- Customer relationship management
- Patient scheduling
- Insurance verification
- Computer proficiency
- Effective communication
- Attention to detail
- Patient registration
- Payment collection
- Front desk operations
- Petty cash management
- Patient callbacks
- Active listening
Timeline
Medical Receptionist - Part Time
TPMG Orthopedics and Sports Medicine
01.2020 - 01.2021
Bus Operator
York County School Division
01.2015 - Current
High School Diploma -
Theordore Roosevelt SHS