Zariaha Deyo
Woodbridge
Summary
Dedicated professional with extensive customer service experience, strong communication skills, and a proven ability to meet client needs. Skilled in resolving inquiries, demonstrating products, and multitasking in fast-paced environments. Passionate about delivering exceptional customer experiences and building lasting relationships.
Overview
6
6
years of professional experience
Work History
Administrative Dispatcher
49ers HVAC
02.2024 - Current
- Streamlined administrative processes for increased efficiency in handling multiple calls and requests simultaneously.
- Managed multiple phone lines while maintaining a calm demeanor during high-pressure situations for optimal task performance.
- Managed equipment orders to maintain inventory levels.
- Managed appointment scheduling along with transaction handling.
- Maintained accurate records of dispatched units, call logs, and incident details for thorough documentation and reporting purposes.
- Ensured timely resolution of issues by following up on dispatched units and maintaining clear lines of communication.
- Provided excellent customer service when interacting with callers in need, gathering essential information for proper resource allocation.
Customer Service Representative
The Bowen Group
12.2023 - Current
- Answered calls from veterans, providing support, information intake, and verification using Cisco finesse and sales force.
- Filed complaints and documented crisis or threat calls with accuracy and professionalism
- Delivered empathetic and respectful hospitality to ensure a positive caller experience
- Transferred calls efficiently to appropriate departments for further assistance
Front Desk Representative
The Glam Box
01.2021 - 11.2022
- Identified and fulfilled client requirements for haircuts, styling, and treatments
- Provided expert advice, beauty tips, and product recommendations tailored to client needs
- Performed hair cutting, trimming, and styling services with attention to detail and precision
- Operated cash registers and managed transactions efficiently to ensure smooth client experiences
- Maintained hygiene standards by sanitizing tools and equipment after each use
- Built strong client relationships through exceptional service and personalized care
- Managed scheduling and call transfers effectively.
Cosmetic Sales Associate
Beauty 4U
02.2019 - 07.2021
- Sales and Customer Service: Assist customers in selecting suitable products while promoting and upselling merchandise
- Inventory Management: Stock shelves, maintain product displays, and ensure items are restocked as needed
- Logistics Support: Load and unload product shipments, ensuring proper handling and storage of inventory
- Maintain a thorough understanding of product lines to answer customer questions and provide recommendations
- Work closely with team members and management to meet sales goals and maintain store operations
- Executed accurate payment handling while addressing customer inquiries.
Education
CPR/AED -
High school Diploma -
Alexandria High School
Alexandria, VA07.2021
Skills
- Time Management
- Call Center
- Customer Service
- Team Collaboration
- Sales Management
- Healthcare
- Representative
- Microsoft Office 365
- Trouble Shooting
- Multitask
- Excel
- Sales force
Timeline
Administrative Dispatcher
49ers HVAC
02.2024 - Current
Customer Service Representative
The Bowen Group
12.2023 - Current
Front Desk Representative
The Glam Box
01.2021 - 11.2022
Cosmetic Sales Associate
Beauty 4U
02.2019 - 07.2021
CPR/AED -
High school Diploma -
Alexandria High School
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