Overview
Work History
Education
Skills
Timeline
Generic

Zechariah Knowles

Belle Haven

Overview

9
9
years of professional experience

Work History

Service Technician

K&K Tub Repair
06.2022 - Current
  • Traveled between 6 different states with an average of 12 hours per day on the road.
  • Specializing in Safe-Step brand Walk-in-Tubs, with lite general plumbing knowledge as well.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Boosted company reputation through excellent time management commuting to customer's residence.

Keyholder

Petsense
04.2019 - 06.2022
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Rotated stock according to dates and protocols.
  • Completed store opening and closing procedures.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Maintained clean and organized work environment.
  • Processed inventory and returns
  • Processed payments.

Overnight Stocker

Walmart
03.2017 - 03.2019


  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Moved and lifted heavy loads of merchandise using equipment.
  • Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
  • Designed and constructed advertising signs to attract customers and promote sales.
  • Maintained a clean and safe work environment
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Unboxed product and placed on shelves according to layout and planogram guidelines
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.

Delivery Driver

B&C Auto Parts
06.2016 - 09.2016
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Interacted with customers to determine needs and opportunities for additional sales.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.

Dishwasher

Samurai Japanese Steakhouse Hibachi And Sushi Bar
09.2015 - 05.2016
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or items used often by kitchen staff.
  • Washed and sanitized dirty dishes by hand and by using dishwasher.
  • Paid close attention to all instructions from supervisor and completed tasks on time.
  • Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.

Education

No Degree - Music Education

Lurleen B Wallace Community College
Andalusia, AL

High School Diploma -

Cross Roads Christian School
Evergreen, AL

Skills

  • Team Player
  • Energetic nature
  • Customer Service
  • Equipment Troubleshooting
  • Preventive Maintenance
  • Valid Driver's License
  • Heavy Lifting
  • Safety Procedures Adherence
  • Equipment Inspection
  • Operating Test Equipment
  • Plumbing
  • Installation and Repair
  • Rapport Building
  • Inventory Management
  • Diagnostic Testing
  • Problem and Issue Resolution
  • Punctual and Reliable
  • Hand tool knowledge
  • Professional and Courteous
  • Effective Communication

Timeline

Service Technician

K&K Tub Repair
06.2022 - Current

Keyholder

Petsense
04.2019 - 06.2022

Overnight Stocker

Walmart
03.2017 - 03.2019

Delivery Driver

B&C Auto Parts
06.2016 - 09.2016

Dishwasher

Samurai Japanese Steakhouse Hibachi And Sushi Bar
09.2015 - 05.2016

No Degree - Music Education

Lurleen B Wallace Community College

High School Diploma -

Cross Roads Christian School

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Zechariah Knowles