Zeniyah Hines
Norfolk
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Norfolk Waterside Marriott
11.2023 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Front Desk Agent
Ocean Key Resort
07.2022 - 11.2023
- Passing down important information to other employees after each shift
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Collected room deposits, fees, and payments
- Answered customer telephone calls promptly and appropriately handled needs
- Greeted visitors and customers upon arrival, offered assistance, and answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Sales Associate
TJ MAXX
03.2022 - 08.2022
- Worked different stations to provide optimal coverage and meet production goals
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate/Retail Buyer
Plato's Closet
01.2021 - 08.2022
- Helped customers complete purchases, locate items, and join reward programs
- Maintained clean sales floor and straightened and faced merchandise
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Used POS system to process sales, returns, online orders, and gift card activations
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Team Member
ZOUP
04.2018 - 01.2020
- Greeted guests pleasantly and answered menu questions
- Operated register to process payments and collect cash payment for order totals
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages
- Used proper techniques to prepare food and ingredients
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
Education
Marine Biology -
Old Dominion University
Norfolk, VA05.2024
Marine Science -
Coastal Carolina University
Conway, SC05.2022
Skills
- Social skills
- Quick Learner
- Hardworking and dedicated
- Critical thinking
- Complex problem-solving skills
- Organizational skills
- Communication skills
- Computer skills
Timeline
Front Desk Agent
Norfolk Waterside Marriott
11.2023 - Current
Front Desk Agent
Ocean Key Resort
07.2022 - 11.2023
Sales Associate
TJ MAXX
03.2022 - 08.2022
Sales Associate/Retail Buyer
Plato's Closet
01.2021 - 08.2022
Team Member
ZOUP
04.2018 - 01.2020
Marine Biology -
Old Dominion University
Marine Science -
Coastal Carolina University
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