ZENIYAH HINES
Virginia Beach,VA
Summary
Proactive and adaptable hospitality professional with a focus on teamwork and problem-solving. Experienced in coordinating cross-departmental communication to enhance guest satisfaction and streamline operations.
Overview
4
4
years of professional experience
Work History
Group Rooms Coordinator
Norfolk Waterside Marriott
Norfolk, VA
05.2024 - Current
- Coordinated group room bookings
- Managed communication between departments to streamline guest check-in processes.
- Collaborated with sales team to address client needs
- Utilized property management systems to track reservations and maintain accurate records.
- Blocked tentative and definite groups in reservations system.
- Managed rooming lists and processed any changes or cancellations, keeping all relevant parties informed and minimizing potential issues.
Revenue Management Assistant
Norfolk Waterside Marriott
Norfolk, VA
05.2024 - Current
- Monitored competitor activities, adapting strategies to maintain competitive advantage.
- Utilized revenue management techniques to negotiate room rates to enhance hotel's financial performance.
- Participated in regular revenue management meetings, providing insights into guest experiences that informed pricing strategies and promotional offers.
- Participated in revenue management strategies by analyzing market trends and adjusting pricing accordingly, optimizing hotel profitability.
Front Desk Agent
Norfolk Waterside Marriott
Norfolk, VA
11.2023 - 05.2024
- Greeted and checked in guests, ensuring a welcoming first impression.
- Managed room bookings and reservations using Marriott's Property Management System.
- Coordinated guest requests, resolving issues to enhance satisfaction and experience.
- Provided information about hotel amenities and local attractions to guests.
- Trained new staff on front desk procedures and customer service standards.
Front Desk Agent
Ocean Key Resort
Virginia Beach, VA
07.2022 - 11.2023
- Assisted in maintaining front desk operations
- Processed payments accurately
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Collected room deposits, fees, and payments.
Education
Bachelor of Science - Marine Science
Coastal Carolina University
Conway, South Carolina, SCBachelor of Science - Marine Biology
Old Dominion University
Norfolk, Virginia, VA05-2027
Skills
- Hospitality industry
- Staff training and development
- Guest relations
- Property management systems
- Revenue management
- Active listening
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Effective communication
Timeline
Group Rooms Coordinator
Norfolk Waterside Marriott
05.2024 - Current
Revenue Management Assistant
Norfolk Waterside Marriott
05.2024 - Current
Front Desk Agent
Norfolk Waterside Marriott
11.2023 - 05.2024
Front Desk Agent
Ocean Key Resort
07.2022 - 11.2023
Bachelor of Science - Marine Science
Coastal Carolina University
Bachelor of Science - Marine Biology
Old Dominion University