Anthony Zerante
Springfield
Summary
Career insurance professional adept at strategic new product development and implementation while also experienced with mergers/acquisitions. Confident and thoughtful public speaker with ability to engage peers, vendors, and customers. Track record of a collaborative approach in troubleshooting complex problems to deliver optimal solutions. Consistently deliver products and services on time and on budget that customers desire and need.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Chief Strategy Officer
WAEPA
Falls Church, VA
01.2022 - Current
- In addition to Senior Vice President duties led new product strategy and existing product enhancements including a new Short Term Disability product in early 2022, negotiated and completed an acquisition resulting in revenue growth of 5+% annually and one-time membership expansion of 8% in 2023, and completion of a new Group Whole Life product in the fall of 2025. Continued scaling the 10-year revenue and expense model which is now the 30-year revenue and expense model, including adding risk metrics and risk mitigation options. Led the quarterly leadership Strategy meetings after the departure of the Chief Staff Officer in March 2025. Responsible for review and performance of the Member Billing Services team (6 employees).
Senior Vice President of Operations
WAEPA
Falls Church, VA
01.2020 - 12.2021
- In addition to Director duties, created and delivered a 10-year revenue and expense model to the Board of Directors to enable strategic spending decisions as well as cash reserve growth options.
Director of Strategic Operations
WAEPA
Falls Church, VA
01.2018 - 12.2019
- Promoted to a newly created position as the primary liaison with the insurance carrier, tasked with exploring new products and services and annual review of the yearly carrier reconciliation of over 20 million dollars of claim payments and an additional 4 million dollars in carrier fees. Continued report out duties with the Board and the newly created internal leadership team. Responsible for review and performance of the Member Billing Services team (3 employees).
Operations Manager
WAEPA
Falls Church, VA
07.2004 - 12.2017
- Promoted to a newly created position to oversee all premium collections, as well as serve as a direct report to the Executive Director. Attended all Board and Board committee meetings (the only staff member to attend other than the Executive Director). Successfully implemented and codified entirely new premium collection systems through our banking partner. Accomplished accurate and timely distribution of 30,000+ refund checks on an annual basis. Worked in tandem with the Executive Director to meet company-wide annual performance expectations set forth by the Board of Directors. Implemented numerous expansions to the term life insurance program. Responsible for review and performance of one financial service assistant.
Member Service Representative
WAEPA
Falls Church, VA
02.2000 - 07.2004
- Assisted in all facets of prospect and existing member customer service, including claims processing, certificate/insurance issuance, premium payment processing, and general application processing.
Manager
Mount Vernon Park (MVP)
Alexandria, VA
06.1997 - 08.1999
- During the summer oversaw a staff of 20+ lifeguards, receptionists, and maintenance employees. MVP consisted of 8 acres of grounds with 3 swimming pools, four tennis courts, a fishing pond, pool house, pavilion, and offices. Duties were shared with 2 other managers. Accomplishments include all Health and Fire Inspections passed and permits approved on time, correct and complete scheduling calendars completed for all employees, payroll review and approval, and continuous uninterrupted operations of grounds, pools, and buildings. Attended monthly Board of Directors meetings to support ongoing profitable operation of the Park.
Education
Bachelor of Science in Business - Management
George Mason University
Fairfax, VA05.2027
Associates Degree in Business Administration - Magna Cum Laude
Northern Virginia Community College
Annandale, VA05.2022
Civil Engineering
Virginia Polytechnic University and State University
Blacksburg, VA12.2001
Skills
- Excellent Communication Skills (Written & Verbal)
- Product Development and Implementation
- Non-Profit Experience
- Operational excellence
- Data-driven decision making
- Strategic partnerships
Certification
- Chicago Booth School of Business Executive Education – Executive Decision-Making and Negotiations Program 2023
- Health Sales License – State of Virginia 2020
- Group Benefits Disability Specialist (GBDS) Designation 2020
- Life and Annuity Sales License – State of Virginia 2018
- Fellow, Life Management Institute (FLMI) – LOMA/LIMRA 2008
- Associate, Customer Service (ACS) – LOMA/LIMRA 2006
Timeline
Chief Strategy Officer
WAEPA
01.2022 - Current
Senior Vice President of Operations
WAEPA
01.2020 - 12.2021
Director of Strategic Operations
WAEPA
01.2018 - 12.2019
Operations Manager
WAEPA
07.2004 - 12.2017
Member Service Representative
WAEPA
02.2000 - 07.2004
Manager
Mount Vernon Park (MVP)
06.1997 - 08.1999
Associates Degree in Business Administration - Magna Cum Laude
Northern Virginia Community College
Civil Engineering
Virginia Polytechnic University and State University
Bachelor of Science in Business - Management
George Mason University