Zeshawn Sajid
Reston,VA
Summary
Resourceful and detail-oriented administrative professional with 5+ years of experience in project coordination, technical systems, and cross-functional team leadership. Adept at managing complex tasks independently, including scheduling, communications, and technical workflows. Self-taught in tools like HubSpot, Zapier, Twilio, DNS/SPF configuration, and domain systems, with a proven ability to learn quickly and train others. Recognized for handling confidential tasks with discretion and supporting team operations with strong organizational and problem-solving skills. Known for taking initiative, adapting quickly, and maintaining professionalism in high-demand, fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Success Manager
MyStudio
05.2025 - Current
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
Senior Technical Specialist
MyStudio
01.2025 - 05.2025
- Authored best practices documentation for use in new personnel onboarding processes.
- Developed technical requirement documentation for new software products.
- Assessed business requirements to create focused solutions.
- Troubleshot systems comprised of security alarms and Internet connectivity.
IT Technical Support Specialist
MyStudio
04.2024 - 01.2025
- Provided exceptional customer service and resolved inquiries via phone, email, and chat support.
- Demonstrated strong communication skills to explain complex issues in a clear and concise manner.
- Maintained accurate customer records and documentation in CRM system.
- Collaborated with cross-functional teams to develop customized solutions for client needs, leading to increased customer satisfaction.
Sales
Starbucks
08.2022 - 04.2024
- Implemented innovative sales strategies, consistently achieving top performer status within the sales team.
- Provide exceptional customer service and support to sales team by responding to inquiries, resolving issues, and processing orders in a timely manner.
Marketing Assistant
BP Management
07.2019 - 05.2020
- Conducted market research to identify consumer trends and competitor strategies.
- Supported the marketing team with social media content creation and scheduling.
- Assisted in developing and implementing marketing campaigns across various channels.
Management Trainee
BP Management
03.2018 - 06.2019
- Completed comprehensive management training program covering areas such as leadership development, financial analysis, and team building.
- Assisted in developing and implementing strategic plans to drive business growth and profitability.
- Shadowed and supported various department heads to gain insight into overall operations and management practices.
Education
Associate of Applied Science - Information Technology
Northern Virginia Community College
Annandale, VA01-2026
Associate of Science - Law
Tidewater Community College
Virginia Beach, VA05.2025
Skills
- Customer Service
- CRM Systems
- Financial Analysis
- Team Building
- Strategic Planning
- Accounting
- Mathematics
- Business
- Proficient in Hubspot
- Jira
- Asana
- Twilio
- Zapier Integrations
Accomplishments
Customer Champion Award & Employee of the Quarter
Certification
- International General Certificate of Secondary Education (Cambridge Assessment), 05/01/19, 0067718186, Certificate of my achievement in Grades of Secondary Education.
- Certificate of Completion (Marefat), 01/01/20, MY4553126, Certification of my completion of the High School.
Hobbies and Interests
- Soccer Player (Any position)
- Swimming
- Badminton
Customer Champion Award
Recognized by MyStudio leadership and peers for exceptional service, client dedication, and outstanding performance. Selected as Employee of the Quarter for consistently going above and beyond in delivering customer success and support.
Languages
English
Full Professional
Hindi
Full Professional
Malay
Full Professional
Urdu
Full Professional
Turkish
Professional Working
Arabic
Limited Working
Timeline
Customer Success Manager
MyStudio
05.2025 - Current
Senior Technical Specialist
MyStudio
01.2025 - 05.2025
IT Technical Support Specialist
MyStudio
04.2024 - 01.2025
Sales
Starbucks
08.2022 - 04.2024
Marketing Assistant
BP Management
07.2019 - 05.2020
Management Trainee
BP Management
03.2018 - 06.2019
Associate of Applied Science - Information Technology
Northern Virginia Community College
Associate of Science - Law
Tidewater Community College
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