Zeshawn Sajid
Reston
Summary
Resourceful and detail-oriented administrative and technology professional with 5+ years of experience in project coordination, technical systems, and cross-functional team leadership. Adept at managing complex tasks independently, including scheduling, communications, and technical workflows. Currently serving as a Website Account Manager, overseeing 2,000+ client websites across North America. Skilled in Webflow, AI-driven content tools, SEO optimization, and digital marketing strategy, providing clients—from small businesses to larger organizations—with guidance on web management and business growth. Self-taught in tools like HubSpot, Zapier, Twilio, DNS/SPF configuration, and domain systems, with a proven ability to learn quickly and train others. Recognized for handling confidential tasks with discretion and supporting team operations with strong organizational and problem-solving skills. Known for taking initiative, adapting quickly, and maintaining professionalism in high-demand, fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Website Content Manager
MyStudio
08.2025 - Current
- Manage and maintain 2,000+ client websites across North America, ensuring uptime, content accuracy, and strong user experience.
- Provide business consulting and marketing insights to clients, including strategies to improve online visibility and customer engagement.
- Design, update, and optimize websites using Webflow and other CMS tools, leveraging AI-powered platforms for content creation and efficiency.
- Collaborate with cross-functional teams to implement SEO best practices, improve site performance, and align digital presence with client business goals.
- Analyze client website data and provide reports with actionable recommendations to improve traffic, lead generation, and conversions.
Customer Success Manager
MyStudio
05.2025 - 08.2025
- Acted as the primary point of contact for a diverse portfolio of clients, driving satisfaction, retention, and long-term business growth.
- Developed tailored success plans and provided strategic guidance to help clients achieve their goals using company products and services.
- Led client onboarding, training, and adoption of technical tools, ensuring smooth transitions and reducing churn.
- Collaborated with sales, product, and technical teams to resolve complex client issues and deliver seamless solutions.
- Utilized CRM platforms (e.g., HubSpot, Salesforce) and workflow automation tools (Zapier, Twilio) to track client engagement and streamline communication.
Senior Technical Specialist
MyStudio
01.2025 - 05.2025
- Provided advanced troubleshooting and resolution for hardware, software, network, and application issues across a large user base.
- Mentored and trained junior IT staff, improving team efficiency and service quality.
- Managed escalated technical incidents, ensuring minimal downtime and maintaining high customer satisfaction.
- Administered and maintained company systems, including DNS/SPF configuration, domain management, and cloud platforms.
- Implemented process improvements and workflow automation using tools like Zapier and Twilio, reducing repetitive tasks by X%.
- Documented technical procedures, support guides, and best practices to standardize problem resolution.
IT Technical Support Specialist
MyStudio
04.2024 - 01.2025
- Provided exceptional customer service and resolved inquiries via phone, email, and chat support.
- Demonstrated strong communication skills to explain complex issues in a clear and concise manner.
- Maintained accurate customer records and documentation in CRM system.
- Collaborated with cross-functional teams to develop customized solutions for client needs, leading to increased customer satisfaction.
Sales
Starbucks
08.2022 - 04.2024
- Implemented innovative sales strategies, consistently achieving top performer status within the sales team.
- Provide exceptional customer service and support to sales team by responding to inquiries, resolving issues, and processing orders in a timely manner.
Marketing Assistant
BP Management
07.2019 - 05.2020
- Conducted market research to identify consumer trends and competitor strategies.
- Supported the marketing team with social media content creation and scheduling.
- Assisted in developing and implementing marketing campaigns across various channels.
Management Trainee
BP Management
03.2018 - 06.2019
- Completed comprehensive management training program covering areas such as leadership development, financial analysis, and team building.
- Assisted in developing and implementing strategic plans to drive business growth and profitability.
- Shadowed and supported various department heads to gain insight into overall operations and management practices.
Education
Associate of Applied Science - Law
Northern Virginia Community College
01-2026
Associate of Science - Law
Tidewater Community College
05.2025
High School Diploma -
Marefat
12-2020
Skills
- Strategic content planning
- SEO best practices
- Content sourcing
- Information architecture
- Webflow
- Slack
- Hubspot
Accomplishments
Customer Champion Award & Employee of the Quarter
Certification
- International General Certificate of Secondary Education (Cambridge Assessment), 05/01/19, 0067718186, Certificate of my achievement in Grades of Secondary Education.
- Certificate of Completion (Marefat), 01/01/20, MY4553126, Certification of my completion of the High School.
Hobbies and Interests
- Soccer Player (Any position)
- Swimming
- Badminton
Customer Champion Award
Recognized by MyStudio leadership and peers for exceptional service, client dedication, and outstanding performance. Selected as Employee of the Quarter for consistently going above and beyond in delivering customer success and support.
Languages
English
Full Professional
Hindi
Full Professional
Malay
Full Professional
Urdu
Full Professional
Turkish
Professional Working
Arabic
Limited Working
Software
Webflow
Hubspot
GoDaddy
Squarespace
Zapier
Twilio
Timeline
Website Content Manager
MyStudio
08.2025 - Current
Customer Success Manager
MyStudio
05.2025 - 08.2025
Senior Technical Specialist
MyStudio
01.2025 - 05.2025
IT Technical Support Specialist
MyStudio
04.2024 - 01.2025
Sales
Starbucks
08.2022 - 04.2024
Marketing Assistant
BP Management
07.2019 - 05.2020
Management Trainee
BP Management
03.2018 - 06.2019
Associate of Science - Law
Tidewater Community College
Associate of Applied Science - Law
Northern Virginia Community College
High School Diploma -
Marefat
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