Ziara Naylor
Richmond
Summary
Offering excellent interpersonal skills and genuine interest in providing outstanding service, eager to develop and grow in hospitality setting. Contributes understanding of guest needs and preferences, along with strong organizational and communication skills. Ready to use and develop customer service and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge & Facility Operations
Lifetime
02.2025 - 08.2025
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained a clean, safe, and fully stocked fitness environment by overseeing locker rooms and equipment areas, managing towel and supply services, and supporting overall club operations to ensure a premium member experience.
- Provided front desk and concierge support by answering phone calls and member questions, operating the computer system for check-ins and scheduling, processing payments and guest passes, and conducting facility tours to promote services and amenities.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
Sales Associate
Express Clothing
05.2023 - 07.2024
- Assisted customers with styling, sizing, and product selection to drive sales and enhance shopping experiences.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Restaurant Team Member
Arbys Resturant
07.2022 - 10.2023
- Enhanced customer satisfaction by providing efficient friendly service while preparing and serving food in compliance with company standards.
- Collaborated with team members to meet peak-hour demands and achieve daily service goals.
- Operated cash registers, processed transactions, and maintained accuracy in cash handling.
- Ensured a clean and safe environment by following sanitation and food safety guidelines.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Education
No Degree - Marketing
Prairie View A&M University
Prairie View, TX05-2028
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Team player mentality
Certification
- Serv Safe
- Microsoft, Powerpoint, Slides Certification
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Concierge & Facility Operations
Lifetime
02.2025 - 08.2025
Sales Associate
Express Clothing
05.2023 - 07.2024
Restaurant Team Member
Arbys Resturant
07.2022 - 10.2023
No Degree - Marketing
Prairie View A&M University
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