Zion Alexander
Virginia Beach
Summary
Results-driven Program Service Manager with over five years of experience optimizing operational workflows and developing training materials. Expertise in problem-solving, multitasking, and maintaining accurate records to support client success and improve performance.
Overview
5
5
years of professional experience
Work History
Program Service Manager
GMA Interventions
Virginia Beach
02.2021 - Current
- Implemented process improvements to optimize operational workflows and enhance service delivery.
- Developed onboarding training materials to expedite new employee integration.
- Increased consumer satisfaction ratings by addressing complaints and providing effective solutions.
- Conducted wellness checks for active and discharged consumers to assess social needs and provide resources.
- Collaborated with executive team to establish effective policies that promote client success and improve performance.
- Oversaw daily operations of service department, focusing on scheduling and workflow management.
- Maintained accurate records of services rendered, including admissions and discharges.
- Facilitated communication between clients and service providers for effective resource management.
- Monitored client progress and adjusted care plans as necessary for optimal support.
Education
Some College (No Degree) - Psychology
Old Dominion University
Norfolk, Virginia, VASkills
- Attention to detail
- Problem solving
- Resource coordination
- Workflow management
- Process improvement
- Remote office availability
- Multitasking
Timeline
Program Service Manager
GMA Interventions
02.2021 - Current
Some College (No Degree) - Psychology
Old Dominion University