Zitong (Diana) Li
Lynchburg
Summary
Hardworking professional with a background in assisting administrative and sales positions. Skilled at engaging with customers, understanding needs, and persuasively promoting products. Eager to turn customer-facing experience and marketing education into organizational opportunities.
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn, and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives, and a strong work ethic to any team.
Overview
6
6
years of professional experience
Work History
Event Specialist
Liberty University
Lynchburg
02.2025 - Current
- Assessed event success and identified improvement areas through client feedback.
- Provided technical support throughout events by troubleshooting any issues that arose.
- Identified and evaluated problems with events to locate root causes of concerns and develop strategies for tackling, overcoming and leveraging obstacles.
- Organized guest support services for guests to meet accommodation, transportation and service needs.
Business Analyst
Abeka
Pensacola
08.2022 - 05.2023
- Streamlined file organization.
- Implemented and coordinated Teams and SharePoint functionality across departments.
- Conducted thorough research for diverse project issues.
- Gathered and evaluated data sets.
- Designed a comprehensive dashboard improving oversight in quality and customer service.
Customer Service Agent
Abeka
Pensacola
01.2019 - 05.2022
- Mentored over five new hires, enhancing their onboarding process.
- Managed operational aspects of Chinese service division.
- Generated comprehensive instructions for departmental processes in Chinese division.
- Refined ability to assist customers through various communication channels.
- Examined daily paper files and electronic records.
- Handled an average of 50+ calls daily across various phone lines.
- Mastered multitasking techniques using limited resources.
Clinic Office Assistant
Return to Health Wellness
Pensacola
12.2021 - 01.2022
- Managed multiple projects simultaneously while meeting deadlines.
- Compiled and coded patient information or data in appropriate computer system.
- Answered and directed phone calls to appropriate staff members.
- Communicated with patients with compassion while keeping medical information private.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Education
Master of Arts - Strategic Communciation
Liberty University
Lynchburg, VA12-2025
Bachelor of Science - Medical Office Administration
Pensacola Christian College
Pensacola, FL05.2022
Associate of Science - Legal Office System
Pensacola Christian College
Pensacola, FL05.2022
Skills
- Fundamental Accounting
- Comfortable with Software Applications
- Effective Multitasking
- Clear Oral and Written Communication
- Task Management
- Customer Issue Management
- Analytical Thinking
- Proficient in Microsoft Office
- Collaborative Teamwork
- Interpersonal Relationship Management
- Document Organization
- Effective Schedule Coordination
- Data Privacy Management
- Proficient in Organizing Tasks
- Keyboard Numerical Input
- Typing Speed: 70 WPM
- Strategic communication
- Audience engagement
- Social media strategy
- Research skills
Languages
- Chinese, Native/Bilingual
- English, Fluent
Languages
Chinese (Mandarin)
Native/ Bilingual
Timeline
Event Specialist
Liberty University
02.2025 - Current
Business Analyst
Abeka
08.2022 - 05.2023
Clinic Office Assistant
Return to Health Wellness
12.2021 - 01.2022
Customer Service Agent
Abeka
01.2019 - 05.2022
Master of Arts - Strategic Communciation
Liberty University
Bachelor of Science - Medical Office Administration
Pensacola Christian College
Associate of Science - Legal Office System
Pensacola Christian College
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