Zoë Smith
Chesterfield
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth as a team and individually.
Overview
2027
2027
years of professional experience
Work History
Sales Associate
Zumiez
2019 - 2020
- Accurately process transactions and returns or refunds along the lines of store policy.
- Calm demeanor to manage conflicts in high-stress situations with customers.
- Sustained situational awareness to acknowledge customers in need and to ensure security of merchandise as well as overall safety.
Barista Trainer
Starbucks
2021 - 2023
- Trained new baristas on beverage preparation techniques and customer service standards.
- Demonstrated proper use of espresso machines and brewing equipment for optimal performance.
- Handled cash and processed payments accurately to avoid errors.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Maintained a clean, efficient, and inviting work environment.
- Stayed in standard with cleaning protocols.
Front Desk Receptionist
Massage Envy
12.2023 - 04.2024
- Assisted clients with service, product, and membership information.
- Maintained organization and cleanliness to create a professional and welcoming environment for visitors and employees.
- Communicated efficiently between clients and service providers to schedule appropriately.
- Processed payments properly and efficiently.
- Handled customer feedback promptly to resolve issues and enhance overall service quality.
Barista
Starbucks
05.2025 - Current
- Engage with customers throughout their entire visit to ensure an exceptional, welcoming experience.
- Train with positive reinforcement and respectful, encouraging guidance.
- Maintain standards by working towards the companies mission and values with integrity.
- Communicate reliably with co-workers to establish teamwork.
Master Esthetician
Massage Envy
12.2023 - Current
- Follow strict protocols for treatments, client safety, and legal obligations.
- Communicate proficiently to identify client needs in order to deliver results.
- Operates under demanding time schedules for each client.
- Educate clients on products, services, and essential home care.
Education
Master Esthetics License - Esthetics
Institute of Advanced Medical Esthetics
Ashland, VA03-2023
High School Diploma -
Monacan High School
Chesterfield, VA06-2021
Skills
- Attention to detail
- Customer service
- Cleaning and organization
- Multitasking
- Teamwork and collaboration
- Time Management
- Verbal and written communication
Timeline
Barista
Starbucks
05.2025 - Current
Front Desk Receptionist
Massage Envy
12.2023 - 04.2024
Master Esthetician
Massage Envy
12.2023 - Current
High School Diploma -
Monacan High School
Sales Associate
Zumiez
2019 - 2020
Barista Trainer
Starbucks
2021 - 2023
Master Esthetics License - Esthetics
Institute of Advanced Medical Esthetics