Zoe Meece
Suffolk
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact those around.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity.
Overview
9
9
years of professional experience
Work History
Lanphier High School
06.2017
Automotive Parts Specialist
O'Reilly Auto Parts
10.2024 - Current
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Served customers in-store and by telephone to answer questions and place orders.
- Tracked parts use and charged items to customer accounts for billing.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Ordered parts from various distributors to fulfill demands.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Assisted customers in finding appropriate parts promptly.
- Adhered to company guidelines for performance and compliance.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
Customer Service Representative
Myriad Provisions International
02.2020 - 10.2020
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize Security, Television, and Phone sales.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to determine best methods to resolve service and billing issues.
Machinist Mate
US Navy
08.2017 - 09.2019
- Exchanges and refunds Animal care Customer needs assessment Supply chain distribution Hand assembly Cleaning and sanitizing, Studied daily blueprints, work instruction, sketches, drawings and manuals to determine dimensions and tolerances accurately.
- Safely operated heavy machinery such as pumps, fans, governors and gear reducers without accident for 300 days.
- Lubricated parts and performed minor and preventative maintenance to improve machine function and increase lifespan of Nuclear Propulsion Plant.
- Closely monitored equipment to detect and report malfunctions and prevent accidents.
Team Member
P S
S
W H, Farm And Home Supply Center Inc
09.2016 - 08.2017
- Drove team success by completing jobs quickly and accurately.
- Looked for ways to go above and beyond job requirements.
- Worked hard to learn all required tasks quickly to maximize performance.
- Tendered change and receipts to customers and actively monitored self-checkout systems.
- Packed and bagged products according to customer preferences.
- Checked prices and arranged for carry-outs to the customer's car.
- Encouraged sales associates to cross-sell additional products and services to purchasing customers.
- Efficiently addressed customer issues to ensure quick and successful resolution.
- Provided pet owners with excellent customer service and compassionate care for animals.
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Followed all pet care instructions, including dietary needs and medication regimens.
Sales Associate
Dippin Dots
07.2016 - 09.2016
- Met incoming customers and provided immediate assistance.
- Increased purchase totals by recommending additional items.
- Organized items in visually appealing manner.
- Operated a cash register to process cash, check and credit card transactions.
- Worked flexible schedule to accommodate changing customer levels.
- Completed purchases with cash, credit and debit payment methods.
Cook/Cashier Food Prep
Caritas Bingo Hall
09.2015 - 07.2016
- Verified proper portion sizes and consistently attained high food quality standards.
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross- contamination.
Education
Welding Certifications - Welding
Tidewater Tech Trade School
Norfolk, VA10-2021
High School Diploma -
Lanphier High School
Springfield IL06-2017
Skills
- Cash register
- Closing
- Cooking
- Credit
- Excellent customer service
- Customer service
- Debit
- Dimensions
- Instruction
- Machinery
- Maintenance
- Quality Assurance
- Log Keeping
- Steam Plant Cleanliness
- Needs Assessment
- Purchasing
- Quality
- Quick
- Sales
- Supply chain
- In-store support
- Credit card payment processing
- Complaint resolution
- Product and service solutions
Timeline
Automotive Parts Specialist
O'Reilly Auto Parts
10.2024 - Current
Customer Service Representative
Myriad Provisions International
02.2020 - 10.2020
Machinist Mate
US Navy
08.2017 - 09.2019
Lanphier High School
06.2017
Team Member
P S
S
W H, Farm And Home Supply Center Inc
09.2016 - 08.2017
Sales Associate
Dippin Dots
07.2016 - 09.2016
Cook/Cashier Food Prep
Caritas Bingo Hall
09.2015 - 07.2016
Welding Certifications - Welding
Tidewater Tech Trade School
High School Diploma -
Lanphier High School
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