Zohre Deniz
Alexandria
Summary
Proven track record in enhancing warehouse efficiency and inventory management at Amazon, showcasing strong attention to detail and interpersonal skills. Expert in leveraging warehouse software systems and Microsoft Office Suite to exceed targets. Achieved significant improvements in inventory accuracy, demonstrating a commitment to results and customer satisfaction. Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Inbound Warehouse Associate
Amazon
11.2023 - 03.2024
- Compared shipping orders and invoices against contents received to verify accuracy.
- Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Server
First Watch Cafe
07.2022 - 10.2022
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
Senior Assistant Store Manager
A1 Floors of Hampton Road
04.2018 - 05.2021
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Associate
Phones and Electronic Service
09.2017 - 03.2018
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
Mavi Jeans
06.2014 - 11.2016
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor of Management Studies - Tourism Management
Canakkale University
Canakkale,TRY06.2017
High School Diploma -
Cengelkoy High School
Istanbul,TRY06.2011
Skills
- Warehouse Safety
- Interpersonal Skills
- Storage Organization
- Attention to Detail
- Inventory Management
- Microsoft Office Suite
- Warehouse Software Systems
- US Driver's License
Languages
Turkish
Native or Bilingual
English
Full Professional
Timeline
Inbound Warehouse Associate
Amazon
11.2023 - 03.2024
Server
First Watch Cafe
07.2022 - 10.2022
Senior Assistant Store Manager
A1 Floors of Hampton Road
04.2018 - 05.2021
Sales Associate
Phones and Electronic Service
09.2017 - 03.2018
Sales Associate
Mavi Jeans
06.2014 - 11.2016
Bachelor of Management Studies - Tourism Management
Canakkale University
High School Diploma -
Cengelkoy High School
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