Zondra White
Lynchburg
Summary
Dynamic Medical Office Assistant with proven expertise at Community Access Network, excelling in multitasking and organization. Adept at managing high-volume calls and ensuring HIPAA compliance while maintaining accurate electronic medical records. Recognized for enhancing patient scheduling efficiency and delivering exceptional service in fast-paced environments. Proficient in Cerner for appointment management.
Overview
6
6
years of professional experience
Work History
Medical Office Assistant
Community Access Network
03.2023 - Current
- Scheduled and confirmed 40-minute patient appointments, ensuring accuracy and efficiency.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high-volume incoming and outgoing calls in a faced-paced call center environment.
- Updated patient information and insurance details for accurate electronic medical records.
- Updated and scanned patient information and paperwork into the system.
Medical Office Assistant
Centra Lynchburg Family Medicine
01.2019 - 08.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted patient intake interviews to collect medical information and insurance details.
- Used [Cerner] to schedule appointments for doctor visits and procedures.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Ensured integrity and accuracy off all information held on scheduling system
Education
Associate of Science - Medical Assistant
American National University
Lynchburg, VA05-2006
High School Diploma -
E. C. Glass
Lynchburg, VA06-1988
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
Timeline
Medical Office Assistant
Community Access Network
03.2023 - Current
Medical Office Assistant
Centra Lynchburg Family Medicine
01.2019 - 08.2022
Associate of Science - Medical Assistant
American National University
High School Diploma -
E. C. Glass
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