Zora Castellano
Richmond
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Monument Family Dentistry
Richmond VA
06.2025 - Current
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Collected fluoride payments, processed transactions and updated relevant records.
Dental Hygiene Assistant
Monument Family Dentistry
Richmond, VA
06.2024 - Current
- Reviewed patient charts upon arrival and prepared procedure room based on unique customer needs.
- Prepared procedure rooms and tray setups for hygienists and doctors before starting dental procedures.
- Complied with OSHA and corporate safety policies and standards.
- Prepared patient for x-rays and gathered x-ray films.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared patient X-rays and images for review by dentist.
- Monitored patient comfort and safety during dental procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Babysitter
Self Employed Services
Richmond, VA
01.2022 - Current
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Communicated positively with children and guardians.
- Read stories, sang songs and facilitated creative play.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Provided support and guidance to children in conflict resolution.
Education
High School Diploma -
Appomattox Regional Governors School For The Arts And Tech
Petersburg05-2026
Skills
- Departmental support
- Oral and writing communication
- Client communication
- Effective planning
- Study plan development
- Task prioritization
- Community volunteering
- Job shadowing
- Punctual and reliable
- Deadline driven
- Active learning
- Positive attitude
Accomplishments
- Silver Key in scholastic for Poetry
- Publication in Black Dragon
- Publication in RVA Youth Anthology (got an honorable mention for this as well)
- Breakthrough in Creativity writing award
- Rising Star Science Award
Timeline
Front Desk Receptionist
Monument Family Dentistry
06.2025 - Current
Dental Hygiene Assistant
Monument Family Dentistry
06.2024 - Current
Babysitter
Self Employed Services
01.2022 - Current
High School Diploma -
Appomattox Regional Governors School For The Arts And Tech