Zuri Green
Richmond
Summary
Results-driven professional specializing in optimizing service operations and enhancing team efficiency. Proven track record in customer satisfaction, loyalty cultivation, and retention strategies. Strong leadership and problem-solving abilities with expertise in supervision, team development, and customer relations. Skilled in implementing training and engagement initiatives to boost employee performance and morale.
Overview
15
15
years of professional experience
Work History
Client Experience Manager / Medical Coder & Biller
The Intimate Wellness Institute of Virginia
Richmond
11.2020 - Current
- Coordinated appointments and addressed inquiries to enhance patient experience and service delivery.
- Oversaw medical coding and billing processes to ensure accuracy and compliance with regulations.
- Processed insurance claims and followed up on denials to optimize revenue collection.
- Maintained patient records while ensuring strict adherence to HIPAA compliance.
- Developed strategies for patient engagement, boosting satisfaction and retention rates.
- Trained staff in customer service protocols and billing procedures for improved operational efficiency.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Processed referrals for specialist care when requested by physicians or patients.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered phones promptly and directed calls appropriately.
- Greeted and checked in patients, updating patient information in computer system.
Medical Assistant
Virginia Cancer Institute
Richmond
11.2019 - 11.2020
- Supported physicians during patient examinations, documenting vital signs and medical history.
- Administered injections and performed phlebotomy while preparing lab specimens.
- Scheduled patient appointments and coordinated referrals for specialized treatment options.
- Educated patients on treatment plans, medication instructions, and follow-up care procedures.
- Maintained sterile conditions for medical equipment and adhered to safety protocols.
- Managed electronic health records to optimize workflow efficiency.
Lead Teacher/Floater
Starling International
Richmond
02.2018 - 10.2019
- Assessed developmental needs of children and designed engaging lesson plans.
- Ensured compliance with childcare licensing regulations and safety protocols.
- Managed classroom operations, tracking student progress and maintaining accurate records.
- Conducted individualized academic interventions for struggling students as needed.
- Ensured compliance with state standards by incorporating them into lesson plans.
- Implemented appropriate disciplinary actions when necessary while ensuring compliance with school policies and procedures.
- Developed and implemented strategies to improve student learning outcomes.
- Assisted in developing evaluation tools such as rubrics or checklists for assessing student work.
1:1 Counselor
Dominion Youth Services
Richmond
08.2016 - 11.2018
- Provided structured guidance to youth, fostering self-esteem and community involvement.
- Utilized cognitive behavioral therapy techniques for effective behavioral adjustments.
- Supervised group activities to ensure safety and encourage positive interactions.
- Communicated regularly with parents and caregivers about client progress and challenges.
- Created an environment that was safe, supportive, and conducive to learning for all students.
- Established collaborative relationships with parents and guardians in order to provide effective care for their children.
- Developed crisis intervention strategies for individuals facing difficult situations or events.
- Collaborated with multidisciplinary teams to provide comprehensive care for clients.
Paraprofessional
Centra Health
Richmond
09.2016 - 02.2018
- Assisted patients with therapeutic exercises while documenting progress accurately.
- Ensured strict adherence to HIPAA regulations and maintained patient confidentiality.
- Participated in parent and teacher conferences to discuss student progress and challenges.
- Assisted teachers with planning and preparing lessons for students.
- Supervised small groups of students during instruction time.
- Utilized effective communication strategies when interacting with diverse populations.
- Maintained accurate records of student grades and academic progress reports.
- Created and maintained positive relationships with students, parents, and colleagues.
- Collaborated with special education staff to develop Individualized Education Plans.
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
- Developed creative learning activities that engage all types of learners.
Childcare Program Coordinator
Rising Mt. Zion Daycare Center
Richmond
05.2010 - 06.2016
- Managed program curriculum, staff development, and parent engagement initiatives to enhance educational outcomes.
- Ensured compliance with state childcare regulations and safety protocols to maintain high standards.
- Conducted developmental assessments and provided individualized support for children, fostering growth.
- Maintained financial records, including budget monitoring and petty cash management for program sustainability.
- Monitored budgets, expenditures, and resource utilization while recommending adjustments as needed.
- Drafted communications regarding upcoming events and policy changes for internal stakeholders.
- Served as liaison between external organizations and partners to facilitate programming services.
- Analyzed data from surveys and focus groups to assess program effectiveness and impact.
Education
High School Diploma -
John Marshall High School
Richmond, VA06-2005
Some College (No Degree) - Early Childhood Education
J. Sargeant Reynolds Community College
Richmond, VA05.2025
Skills
- Medical Coding & Billing (ICD-10, CPT)
- Electronic Health Records (EHR) Management
- HIPAA Compliance
- Patient Scheduling & Coordination
- Phlebotomy & Injections
- Insurance Verification & Claims Processing
- Customer Service & Client Relations
- Staff Training & Development
- Patient engagement
- Customer service
- Electronic health records
- Team collaboration
- Conflict resolution
- Communication skills
- Problem solving
- Process optimization
- Sales support
- Schedule coordination
- Client relations and retention
- Staff education and training
References
References available upon request.
Timeline
Client Experience Manager / Medical Coder & Biller
The Intimate Wellness Institute of Virginia
11.2020 - Current
Medical Assistant
Virginia Cancer Institute
11.2019 - 11.2020
Lead Teacher/Floater
Starling International
02.2018 - 10.2019
Paraprofessional
Centra Health
09.2016 - 02.2018
1:1 Counselor
Dominion Youth Services
08.2016 - 11.2018
Childcare Program Coordinator
Rising Mt. Zion Daycare Center
05.2010 - 06.2016
High School Diploma -
John Marshall High School
Some College (No Degree) - Early Childhood Education
J. Sargeant Reynolds Community College