Zurisadai Robert
Woodbridge
Summary
Dynamic professional with extensive experience at Marlene Meyerson JCC Manhattan, excelling in membership management and client satisfaction. Proven track record in training teams and enhancing operational efficiency, while maintaining a membership database of over 5,000. Bilingual in Spanish and English, adept at problem resolution and fostering strong member relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Director, Membership
Marlene Meyerson JCC Manhattan
New York
07.2021 - Current
- Trained and mentored new employees on industry practices and business operations.
- Worked closely with Director of Membership as well as CFO and COO to provide effective assistance for specific aspects of business operations.
- Reconciled our sales reports each month of over 150 sales on average in order to accurately track Accrual and Net Revenue.
- Maintained membership database, ensuring that all information of over five thousand members was current and accurate.
- Helped establish a culture of efficiency as well as a welcoming environment for all members.
Member Service Manager
Marlene Meyerson JCC Manhattan
New York
09.2016 - 07.2021
- Oversaw day-to-day member service activities of over five thousand members, directly supervising member service associates as well as sales advisors to achieve monthly sales goals.
- Trained, mentored and evaluated over twenty employees on service quality, knowledge and performance.
- Investigated problems and discrepancies to resolve issues with renewals and member benefits delivery.
- Maintained established procedures through careful monitoring of Membership Service activities.
- In charge of training employees on new company wide software.
Membership Services Associate
Marlene Meyerson JCC Manhattan
New York
06.2012 - 09.2016
- Assisted and responded to JCC member’s needs.
- Educated and sold prospective members on our membership categories and vast program offerings.
- Processed membership paperwork, discussed and executed account changes, and took care of billing situations for all types of membership levels.
- In charge of communicating and following up with neighboring schools, businesses, and foundations that asked for donations from us.
Senior Rep
Primerica Financial Services
New York
09.2011 - 04.2012
- Obtained insurance license.
- Prospected for future workers and clients.
- Assisted in training sessions & exercises.
- Interviewed prospective teammates and made business presentations.
- Interacted with hundreds of customers regularly to maintain and enhance relationships.
Education
B.A. - Engineering Studies
Lafayette College
Easton, PA06.2011
Skills
- Office administration
- Member relationship management
- Membership management systems
- Administrative operations
- Client satisfaction
- Spanish/English fluency
- Multitasking
- Membership Retention
- Membership management
- Sales reporting
- Employee training
- Customer relationship management
- Problem resolution
- Communication skills
- Team leadership
- Conflict resolution
- Google drive
Certification
- Scrum Master Certification. Issued 9/2025
Timeline
Assistant Director, Membership
Marlene Meyerson JCC Manhattan
07.2021 - Current
Member Service Manager
Marlene Meyerson JCC Manhattan
09.2016 - 07.2021
Membership Services Associate
Marlene Meyerson JCC Manhattan
06.2012 - 09.2016
Senior Rep
Primerica Financial Services
09.2011 - 04.2012
B.A. - Engineering Studies
Lafayette College