Marcus Reynolds
Keysville
Summary
Results-driven Manager with 12 years of team management and logistics experience. Successful scheduling drivers and monitoring driver work assignments to manage legal and safe working hours.
Proactive and dependable leader offering 3 years of experience in transportation. Skilled in developing schedules and routes that function efficiently for both staff and clients. Highly skilled in workplace organization and mathematics.
Excellent ability for resolving problems and improving customer satisfaction. Self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills. Strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Driver Sales Representative
Lyft And Uber
05.2019 - Current
- Coordinated with drivers to organize timely pickup and delivery.
- Addressed driver communications and provided required data to drivers.
- Assessed various vehicles, managed maintenance and arranged for quality vehicles and personnel when needed.
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Maintained compliance with DOT regulations, accurately documenting driver qualifications, permits and equipment information.
- Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.
- Monitored and maintained high level of on-time delivery reliability service and performance
- Applied interpersonal and customer service skills in serving as point of contact for customers.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Account Manager
Electronic Systems Inc.
02.2012 - 12.2013
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Listened attentively to client feedback and worked with product development team to introduce revolutionary service expected to generate $100,000 in revenues.
- Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
Certified Sales and Leasing Consultant by APB
Casey Automotive
09.2004 - 02.2012
- Held high approval rating and percentage of customer loyalty.
- Organized and participated in Training meetings on a weekly basis to give representatives an opportunity to ask questions and provide forum for issues to be addressed.
- Maintained long-term relationships with vehicle owners and service professionals to provide best-in-class sales and leasing consultation.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Negotiated vehicle prices and secure financing for customers.
- Responded to customer enquiries via telephone and email.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Resolved customer concerns regarding loan financing and warranties.
- Completed sales contracts, purchase documentation, registration paperwork and dealership records.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Helped build sales team by training and mentoring members.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Prepared purchased vehicles and completed final delivery checks.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Custom Sales Manager
Liberty Chevrolet
01.1999 - 09.2004
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Developed and implemented comprehensive salesperson training program.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Increased monthly gross sales and exceeded goals for sales, revenue and profit margins.
- Organized promotional events and interacted with community to increase sales volume.
- Supervised sales team of 12 people, stepping in to support employees and deliver smooth sales processes for clients.
- Produced contracts, reports, letters, and proposals for clients.
- Held weekly meetings with sales staff and management executives to identify techniques to overcome sales obstacles.
Transportation Bus Driver
Ocean Transport & Logistics LLC
01.1998 - 01.1999
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Monitored students and other passengers during transit to encourage safe transport.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported any serious concerns to supervisor.
- Adapted travel plans to account for serious accidents and other problems rendering certain streets impassible.
- Completed daily reports covering trip details, vehicle maintenance actions and any reportable incidents.
Youth Program Supervisor
Greater Lynn YMCA
02.1998 - 08.1999
- Worked with senior case managers to coordinate team development activities and trainings.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Developed monthly schedules and assignments for volunteer staff.
- Educated families and community members about domestic violence, including its impact on children.
- Conducted community workshops to promote different programs and educate public on available services.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Youth Recreation Instructor
Lynn Parks And Recreation
02.1998 - 08.1999
- Administered fitness assessments, including skills and development.
- Motivated clients to achieve their personal fitness goals through developing and modifying routines.
- Informed youth about nutrition, lifestyle issues, and weight control.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Owner/Operator
Prestige Enterprises
02.1995 - 01.1998
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Supervised daily activities of restaurant and 16 employees.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Managed financial and business operations, including payroll, daily deposits and cost controls.
- Recruited, hired and trained talented staff to fill vacancies.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Raised sales to highest volume ever in capital to launch grand openings.
- Awarded most improved restaurant by franchise.
- Determined operational weak points and implemented corrective actions to resolve low sales and customer concerns and facilitate highest volume in sales per month.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Designed modern employee recognition program such as employee of the week, month and quarter with financial incentives which boosted productivity and improved morale.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
- Collaborated with assistant managers to open and close restaurant, handle large transactions and manage inventory.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Tracked and analyzed profitability and key metrics of restaurant establishment to improve overall profitability and bring in new clientele.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Education
High School Diploma -
Dorchester Academy
Dorchester, MA06.1978
Skills
- Driver scheduling
- Advertising Campaigns
- Sales Program Coordination
- Stock Control
- Monthly Forecasting
- Consultative Selling Techniques
- Client Base Retention
- Territory Management
- Aftermarket Sales
- Route Navigation
- Driver Safety Programs
- Accident / Incident Reports
- On-Time Delivery
- Relationship-Building
- Sales Records Management
- Sales Quota Management
- Bid Request Management
- Customer Complaint Resolution
- Inventory Control Processes
- Client Needs Assessment
- Networking Events
- Team Recruiting and Onboarding
- Employee Performance Evaluations
- Sales Statistics Analysis
- Interdepartmental Collaboration
Accomplishments
- Supervised team of 16 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved low sales which led to most improved and highest volume in sales recorded at the time.
- Used specialized software to develop inventory tracking spreadsheets and lower food cost and increase profits.
Certification
Auto Profit Builders Certified
Timeline
Driver Sales Representative
Lyft And Uber
05.2019 - Current
Account Manager
Electronic Systems Inc.
02.2012 - 12.2013
Certified Sales and Leasing Consultant by APB
Casey Automotive
09.2004 - 02.2012
Custom Sales Manager
Liberty Chevrolet
01.1999 - 09.2004
Youth Program Supervisor
Greater Lynn YMCA
02.1998 - 08.1999
Youth Recreation Instructor
Lynn Parks And Recreation
02.1998 - 08.1999
Transportation Bus Driver
Ocean Transport & Logistics LLC
01.1998 - 01.1999
Owner/Operator
Prestige Enterprises
02.1995 - 01.1998
Auto Profit Builders Certified
High School Diploma -
Dorchester Academy
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