Ali Mahboubi

• Provide direct oversight of catering vendor Gate Gourmet and multiple critical service partners, ensuring safe, compliant, and reliable support of inflight operations.
• Lead vendor performance reviews, utilizing TCI dashboards and other analytical tools to identify trends, gaps, and improvement opportunities.
• Conduct audits and compliance reviews aligned with United safety standards, contractual requirements, and regulatory expectations, and Operational Safety teams.
• Lead investigations into operational and safety incidents, driving corrective action plans and sustainable performance improvements.
• Serve as a liaison between catering vendors and internal stakeholders including Inflight Services, Airport Operations, and Corporate Support.
• Identify and champion cost-savings and efficiency initiatives, improving inventory practices and reducing waste while protecting service quality.
• Support implementation and adoption of new initiatives, service changes, and process improvements through visible, on-site leadership in both airport and vendor environments.

• Managed daily airport operations ensuring schedule integrity, safety compliance, and service continuity during normal and irregular operations.
• Coordinated closely with Inflight, Network Operations Center (NOC), FAA, and ground service partners to resolve disruptions impacting inflight and catering operations.
• Acted as senior on-site decision-maker, supporting service recovery and customer experience outcomes.
• Promoted a strong safety culture through operational oversight, audits, and risk mitigation.

• Oversaw performance of 90+ frontline employees across multiple operational zones, ensuring adherence to policies and service standards.
• Analyzed operational data to improve gate efficiency and cross-department coordination.
• Supported inflight service delivery during high-volume and irregular operations through real-time decision making.

• Delivered frontline customer service and later supervised agent performance, staffing, and gate operations.
• Supported inflight and airport teams during peak and disrupted operations while maintaining service standards.

Sterling Rescue Squad — EMT / Paramedic | Sterling, VA (2008-2012)

• Emergency response, incident management, and regulatory compliance in high-risk environments.

Mouftard Restaurant — General Manager | Tehran, Iran (1998-2012)

• Full operational leadership including inventory management, vendor relations, budgeting, staffing, and cost control.