Alyssa Flanagan

Stafford,VA

Summary

Detail-oriented Regional IT Support Specialist with expertise in troubleshooting hardware, software, and network connectivity across multiple sites supporting 100+ devices. Proven ability to resolve technical issues quickly, manage mobile devices through MDM platforms (Mosyle, Omnissa), and enhance user satisfaction by implementing efficient, scalable solutions.

Overview

years of professional experience

Certification

Work History

Test Administrator

DataTechRisk Solutions

Fairfax, VA

03.2026 - Current

Achieved high levels of testing integrity by enforcing robust security protocols and verifying candidate identities.
Resolved technical difficulties during testing sessions, enhancing overall efficiency. Preserved confidentiality of sensitive information through meticulous record-keeping.
Drove adherence to testing procedures and organizational policies, ensuring operational excellence.
Coordinated testing schedules, optimizing resource allocation and minimizing conflicts.
Monitored test environments for security and integrity, addressing issues promptly to maintain standards.

Regional IT Support Specialist

Alphabest

Waldorf, MD

11.2024 - Current

Achieved minimal downtime and enhanced operational efficiency by delivering regional IT support for over 100 devices across multiple sites.
Resolved hardware and software issues on iPads, Chromebooks, printers, and network-connected devices, improving user satisfaction. Streamlined device configuration and management through MDM platforms, including Mosyle and Omnissa.
Strengthened wireless network support, contributing to secure and stable connectivity.
Improved IT support ticket resolution times, enhancing service delivery. Elevated staff proficiency through training on technical systems and best practices, reducing recurring issues.
Executed on-site troubleshooting, repairs, and system setups, ensuring seamless operations.

Site Director

AlphaBEST Education Inc.

Woodbridge, VA

12.2019 - 11.2024

Achieved seamless daily operations and program compliance through effective management practices. Enhanced attendance tracking and reporting processes, resulting in improved record accuracy.
Fostered a safe environment by promoting strict adherence to licensing and regulatory standards. Improved program quality through targeted staff training and supervision.
Resolved issues efficiently by encouraging open communication among parents, staff, and leadership.
Maintained licensing standards to ensure site compliance and staff preparedness.
Oversaw daily operations, ensuring compliance with safety standards and educational regulations.
Mentored staff, fostering professional growth and improving team performance through constructive feedback.
Led program development and implementation to enhance student engagement and learning outcomes.

Education

Bachelor of Science - Sociology

Grand Canyon University

Phoenix, AZ

10.2027

Skills

IT Support: Troubleshooting, Help Desk, Ticketing Systems
Devices: iOS, Windows, Chromebook, Printers
Systems: Mosyle, Omnissa, Google Workspace, Microsoft Office
Networking: Wi-Fi Troubleshooting, Connectivity Support