Amanda Owens

• Coordinated daily operations, ensuring compliance with dental regulations and standards.
• Managed patient scheduling and appointment confirmations to enhance office efficiency.
• Assisted in maintaining accurate patient records using electronic health record systems.
• Responded to patient inquiries, resolving issues to foster positive relationships and satisfaction.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
• Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
• Trained staff on office protocols and customer service best practices.

• Managed patient scheduling and appointment confirmations to optimize office workflow.
• Coordinated insurance verification processes, ensuring accurate billing and claims management.
• Oversaw inventory management for dental supplies, minimizing shortages and reducing waste.
• Developed patient communication protocols, enhancing overall customer service experience.
• Implemented electronic health record systems, improving data accuracy and accessibility.
• Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.

• Implemented new patient onboarding procedures, improving overall patient experience.
• Monitored inventory levels of dental supplies, facilitating timely reordering processes.
• Developed marketing materials to promote dental services and increase patient engagement.
• Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
• Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
• Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
• Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.

Stayed home and took care of my 4 beautiful children and ran a household.

• Coordinated office operations, enhancing workflow efficiency and organization.
• Managed scheduling for executive meetings, optimizing time allocation and resource use.
• Developed and maintained filing systems, improving document retrieval speed and accuracy.
• Assisted in project documentation preparation, ensuring compliance with company standards.
• Implemented office supply management procedures, reducing costs through strategic vendor negotiations.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.