Angela Gleason
Henrico, Va
Summary
Food and Beverage Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Operations and Training . Motivated to learn, grow and excel in all Food and Beverage Industries.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dietary Manager
Brandermill Woods Health Care & Rehab
05.2022 - Current
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Streamlined kitchen operations for increased efficiency by implementing effective food inventory management system.
- Enhanced team productivity by providing regular training sessions on food safety, sanitation, and dietary guidelines.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Responsible for 60+ FOH and BOH Team Members
Director of Culinary
The Barrington At Hioaks
07.2021 - 04.2022
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Planned menus and ordered various food stock to provide balanced and nutritious meals.
- Maintained records and awareness of unique dietary restrictions or allergies of personnel, accommodating needs in meal preparation.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained FOH Staff on service standards and worked closely with them to ensure the standards were being upheld.
- Responsible for Payroll, Staff Evaluations, Department Budgeting, and Scheduling of FOH and BOH.
- Responsible for Hiring and Onboarding New Hires.
- Attended Resident meetings to receive feedback and implement new ways to improve to reach Resident Satisfaction.
- Responsible for maintaining daily operations in both FOH and BOH.
Healthcare/Assistant Living Dining Supervisor
Lakewood
03.2019 - 07.2021
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Controlled food costs and managed inventory.
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Set and oversaw weekly and special event menu plans.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Resolved challenging customer complaints to full satisfaction.
- Conducted Payroll and Scheduling for both departments.
- Conducted Resident Dietary Assessments as well as attended Care Conferences and addressed all Dietary Family/POA Concerns.
Banquet Manager
Hilton/ Shamin Hotels
04.2015 - 08.2018
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Interpreted instructions to schedule and set up events to client specifications.
- Trained and scheduled staff to maintain adequate coverage for successful operations.
Head Bartender
Bull And Bear Club
04.2004 - 08.2014
- Poured and prepared mixed drinks anywhere from 50-500 customers daily and created new libations drawing in clientele.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Maintained inventory and ordered new supplies when needed.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Tended bar at special events and directed team to provide exceptional service for weddings, business meetings and society gatherings.
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
- Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.
Education
CDM -
University of Florida
Gainesville, FLBartender Certification -
Pittsburgh Bartending School
Pittsburgh, PA03.2004
High School Diploma -
Goochland High School
Goochland, VA05.2003
Skills
- High-volume dining
- Inventory controls
- Recruitment
- Staff Management
- Detail-oriented
Certification
- Serve Safe- Expires 10/4/2028
- Basic First Aid
- CPR
Committees
The following are some of the Committees that I have been apart of in my most recent job roles:
- QUAPI
- Policy and Procedure
- Weight Management
- Resident Council
- Risk Management
- Safety Committee
Timeline
Dietary Manager
Brandermill Woods Health Care & Rehab
05.2022 - Current
Director of Culinary
The Barrington At Hioaks
07.2021 - 04.2022
Healthcare/Assistant Living Dining Supervisor
Lakewood
03.2019 - 07.2021
Banquet Manager
Hilton/ Shamin Hotels
04.2015 - 08.2018
Head Bartender
Bull And Bear Club
04.2004 - 08.2014
CDM -
University of Florida
Bartender Certification -
Pittsburgh Bartending School
High School Diploma -
Goochland High School
- Serve Safe- Expires 10/4/2028
- Basic First Aid
- CPR
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