April Hess
Pounding Mill
Summary
Dynamic Benefit Programs Specialist with expertise in benefits administration at Tazewell County Department of Social Services. Proven track record in policy interpretation and relationship building, enhancing client understanding of benefits. Strong analytical skills led to streamlined application processes, ensuring compliance and improving program efficiency. Committed to fostering effective communication and collaboration.
Overview
12
12
years of professional experience
Work History
Benefit Programs Specialist
Tazewell County Departmwnt of Social Services
Tazewell, VA
10.2013 - Current
- Evaluated client eligibility for benefit programs and processed applications efficiently.
- Communicated program details to clients, ensuring understanding of benefits and requirements.
- Maintained accurate records in case management systems to support program compliance.
- Collaborated with team members to develop streamlined processes for application reviews.
- Monitored changes in regulations and updated program policies accordingly to ensure compliance.
- Collaborated with HR teams to develop employee training programs on benefits offerings, increasing understanding and utilization of available resources.
Education
Bachelor of Science - Elementary Education
Virginia Intermont College
Bristol06-1996
High School Diploma - General Business Studies
Richlands High School
Richlands, VA06-1990
Skills
- Benefits administration expertise
- Strong analytical skills
- Policy interpretation
- Research and evaluation
- Verbal and written communication
- Written and oral communication
- Relationship building
- Documentation and reporting
Timeline
Benefit Programs Specialist
Tazewell County Departmwnt of Social Services
10.2013 - Current
Bachelor of Science - Elementary Education
Virginia Intermont College
High School Diploma - General Business Studies
Richlands High School