Ashley Brooks
VICTORIA
Summary
Dedicated Shift Leader with a strong focus on operational oversight and compliance. Skilled in team supervision, staff training, and complaint resolution, enhancing both customer service and safety standards. Experienced in patient assessment and care, recognized for effective problem-solving abilities, and committed to improving operational processes.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Shift Leader
Burger King
South Hill
03.2024 - Current
- Led team members during peak service hours to enhance operational efficiency.
- Managed inventory levels to ensure product availability and compliance with health regulations.
- Trained new employees on customer service standards and food safety protocols.
- Resolved customer complaints effectively to maintain a positive dining experience.
- Monitored food preparation areas for adherence to health regulations.
- Assisted customers with orders, ensuring satisfaction and prompt service.
- Oversaw cleaning of dining areas and kitchen equipment to ensure a safe and sanitary environment.
- Evaluated employee performance to uphold compliance with company policies.
Holly Haven
Mental Health
La Crosse
06.2016 - 08.2025
- Monitored vital signs and communicated changes to healthcare team, ensuring timely intervention.
- Assisted nurses with medical procedures and patient assessments.
- Delivered compassionate support to patients in daily living activities, enhancing their quality of life.
- Documented patient information accurately in electronic health records.
- Monitored client's physical condition and medication side effects.
- Monitored behavioral changes and reported observations to the healthcare team.
- Trained new staff on effective care techniques and safety guidelines.
Education
High School Diploma -
Spencer High School
Columbus, Ga05-2004
Some College (No Degree) - Medical Assistance
Miller-Motte Technical College
NCSkills
- Operational oversight
- Process improvement
- Complaint resolution
- Electronic health records
- Customer service
- Inventory management
- Team supervision
- Staff training
- Attention to detail
- HIPAA compliance
- Problem solving
- Food safety
Certification
Cna
Timeline
Shift Leader
Burger King
03.2024 - Current
Holly Haven
Mental Health
06.2016 - 08.2025
High School Diploma -
Spencer High School
Some College (No Degree) - Medical Assistance
Miller-Motte Technical College