Ashley J Reade
Rocky Mount,VA
Summary
Experienced ASM skilled with multi tasking and effective communication. Supervised a team of 60-100 Associates with 20+ K volume. Effectively execute daily plan for operations and complete standard work tasks. Great administrative skills.
Overview
17
17
years of professional experience
Work History
Assistant Shift Manager (ASM)
Amazon
09.2024 - Current
- Ensure a safe work environment for all associates.
- Review the work forecasts and determine productivity and utilization requirements to meet the overall building objectives daily.
- Coordinates transportation between Amazon Fulfillment Centers and logistics service providers, ensuring timely flow of goods in and out of facilities and helping meet customer order times.
- Proactively identify and lead process improvement initiatives balance labor, ensuring that you are operating a balanced and efficient shift while meeting all production goals
- Train, audit, and support Associates to perform Amazon standard operating procedures and utilizing equipment and software.
- Ensure Amazon policies – including attendance tracking are implemented and administered fairly and consistently.
- Motivating, coaching, reporting, and providing feedback of associates’ performance – including productivity, quality, and safety.
- Work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts.
- Coordinate physical and virtual workflows, or flow of orders and materials to ensure products are shipped on time to meet customer delivery promise.
- Consolidate information from different sources to determine daily load plan requirements for the facility, then adjusting and executing accordingly.
- Monitor system generated routing solutions and provide viable routing solutions and make decisions on deliveries outside of the normal routing matrix.
- Allocate labor from various sources, lead meetings, direct and assign job duties for Associates.
- Perform in depth problem solving in all areas to ensure successful and continuous operations.
- Ensure associates have proper tools to perform the job and coordinate repair or replacement when needed.
- Report and escalate systemic issues to management as necessary and in a timely manner.
Customer Service Associate
Amazon
06.2021 - 09.2024
- Assist managers as needed
- Fully trained in UTR & OTR Protocol
- Lead Safety Team Member
- Performed Learning ambassador duties/responsibilities (onboard, Train new associates, Problem solves packages/area readiness, perform audits)
- Trailer Dock and Release Certified (TDR)
- Receive packages/inventory, Load/Unload trailer, induct packages, pick packages off the line, Stowe packages in appropriate location
- Pick /Stage Drivers routes in appropriate location, chase late routes and assist associates, set up/run crash for late trucks, assist drivers loading/trucks
- Traffic Control Certified
- Dispatch drivers, Station Reset
- Maintain critical liaison between Managers, Associates and Drivers
Office Assistant
L & L Electric
03.2017 - 05.2021
- General office duties, assist manager as needed, customer service, light bookkeeping, scheduling leads & contracts
- Liaison between clients, staff and owner
- Execute team/individual assignments and equipment for the day
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
CERTIFIED NURSING ASSISTANT/ MED TECH
.
05.2008 - 07.2020
- Execute team/individual assignments and equipment for the day
- Maintain critical liaison between staff, residents and family members
- Successfully administer staff/residents and family members support services through mentoring and leadership-by-example guidance
- Keeping an open communication between all by all means of communication
- Ensure rapid unit accountability during emergencies
- Assist nurses with any help needed for the day
- Properly pass all medication for the day, get vital signs and blood sugars
- Assist residents with all ADL's
- Maintained Proper documentation for the day
- Demonstrate strategic management of all staff and residents using proper judgments for an individual situation also applying company policy and procedures
Education
High School Diploma -
Westlake High School
Waldorf, MD06-2006
Skills
- Customer service focus
- Staff training and development
- Goal setting and tracking
- Health and safety compliance
- Time Management
- Dependable
Timeline
Assistant Shift Manager (ASM)
Amazon
09.2024 - Current
Customer Service Associate
Amazon
06.2021 - 09.2024
Office Assistant
L & L Electric
03.2017 - 05.2021
CERTIFIED NURSING ASSISTANT/ MED TECH
.
05.2008 - 07.2020
High School Diploma -
Westlake High School
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