Ashley J Reade
Rocky Mount,VA
Summary
Experienced ASM skilled with multi tasking and effective communication. Supervised a team of 60-100 Associates with 20+ K volume. Effectively execute daily plan for operations and complete standard work tasks. Great administrative skills.
Overview
17
17
years of professional experience
Work History
Assistant Shift Manager (ASM)
Amazon
Roanoke, VA
09.2024 - Current
- Ensure a safe work environment for all associates.
- Review the work forecasts and determine productivity and utilization requirements to meet the overall building objectives daily.
- Coordinates transportation between Amazon Fulfillment Centers and logistics service providers, ensuring timely flow of goods in and out of facilities and helping meet customer order times.
- Proactively identify and lead process improvement initiatives balance labor, ensuring that you are operating a balanced and efficient shift while meeting all production goals
- Train, audit, and support Associates to perform Amazon standard operating procedures and utilizing equipment and software.
- Ensure Amazon policies – including attendance tracking are implemented and administered fairly and consistently.
- Motivating, coaching, reporting, and providing feedback of associates’ performance – including productivity, quality, and safety.
- Work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts.
- Coordinate physical and virtual workflows, or flow of orders and materials to ensure products are shipped on time to meet customer delivery promise.
- Consolidate information from different sources to determine daily load plan requirements for the facility, then adjusting and executing accordingly.
- Monitor system generated routing solutions and provide viable routing solutions and make decisions on deliveries outside of the normal routing matrix.
- Allocate labor from various sources, lead meetings, direct and assign job duties for Associates.
- Perform in depth problem solving in all areas to ensure successful and continuous operations.
- Ensure associates have proper tools to perform the job and coordinate repair or replacement when needed.
- Report and escalate systemic issues to management as necessary and in a timely manner.
Customer Service Associate
Amazon
Lanham, Maryland
06.2021 - 09.2024
- Assist managers as needed
- Fully trained in UTR & OTR Protocol
- Lead Safety Team Member
- Performed Learning ambassador duties/responsibilities (onboard, Train new associates, Problem solves packages/area readiness, perform audits)
- Trailer Dock and Release Certified (TDR)
- Receive packages/inventory, Load/Unload trailer, induct packages, pick packages off the line, Stowe packages in appropriate location
- Pick /Stage Drivers routes in appropriate location, chase late routes and assist associates, set up/run crash for late trucks, assist drivers loading/trucks
- Traffic Control Certified
- Dispatch drivers, Station Reset
- Maintain critical liaison between Managers, Associates and Drivers
Office Assistant
L & L Electric
Lanham, Maryland
03.2017 - 05.2021
- General office duties, assist manager as needed, customer service, light bookkeeping, scheduling leads & contracts
- Liaison between clients, staff and owner
- Execute team/individual assignments and equipment for the day
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
CERTIFIED NURSING ASSISTANT/ MED TECH
.
Maryland And Virginia
05.2008 - 07.2020
- Execute team/individual assignments and equipment for the day
- Maintain critical liaison between staff, residents and family members
- Successfully administer staff/residents and family members support services through mentoring and leadership-by-example guidance
- Keeping an open communication between all by all means of communication
- Ensure rapid unit accountability during emergencies
- Assist nurses with any help needed for the day
- Properly pass all medication for the day, get vital signs and blood sugars
- Assist residents with all ADL's
- Maintained Proper documentation for the day
- Demonstrate strategic management of all staff and residents using proper judgments for an individual situation also applying company policy and procedures
Education
High School Diploma -
Westlake High School
Waldorf, MD06-2006
Skills
- Customer service focus
- Staff training and development
- Goal setting and tracking
- Health and safety compliance
- Time Management
- Dependable
Timeline
Assistant Shift Manager (ASM)
Amazon
09.2024 - Current
Customer Service Associate
Amazon
06.2021 - 09.2024
Office Assistant
L & L Electric
03.2017 - 05.2021
CERTIFIED NURSING ASSISTANT/ MED TECH
.
05.2008 - 07.2020
High School Diploma -
Westlake High School