Audrey Griffin
Norfolk
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Benefits Program Specialist
City of Norfolk
05.2022 - Current
- Determines initial and ongoing eligibility for benefits and public assistance programs and services by interviewing applicants, analyzing information, and explaining rights and responsibilities, and interpreting policies.
- Processes cases by verifying customer statements, completing evaluations and review sheets, setting up records and files, keeping applicants informed, advising of alternatives, and maintaining electronic and hardcopy records.
- Keeps current by reviewing regulations and learning new ones.
- Establishes and maintains effective working relationships with others in a positive and tactful manner under sometimes stressful situations, exercises sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions.
- Excellent case management, can handle as many as 100 cases per month.
Service Agent
GEICO
07.2013 - 05.2022
- Analyzed large amounts of data to conclude the best route for the company and the consumer
- Completed transactional tasks as requested by customer
- Complied with all security policies and procedures to ensure the protection of customer NPPI (Non-public personal information), the company's information and assets
- Trained and coached new hires on state policies and procedures within state regulations
- Implemented policies and procedures
- Calculated fees for transactions
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
Education
Bachelor’s degree - Business Management
Norfolk State University
01.2020
Skills
- Judgment and Decision Making
- Strong Critical Thinking
- Service Orientation
- Microsoft Word
- Microsoft Excel
- Communication
Timeline
Benefits Program Specialist
City of Norfolk
05.2022 - Current
Service Agent
GEICO
07.2013 - 05.2022
Bachelor’s degree - Business Management
Norfolk State University
Similar Profiles
Randy MorganRandy Morgan
Code Enforcement Inspector at City of NorfolkCode Enforcement Inspector at City of Norfolk
Courtney MooreCourtney Moore
Permit Technician at City of NorfolkPermit Technician at City of Norfolk
Brittany MelvinBrittany Melvin
Benefits Program Specialist II at City of NorfolkBenefits Program Specialist II at City of Norfolk