Victoria Shealor
Blacksburg
Summary
Dedicated and detail-oriented professional with experience in public service, customer service, and office administration. Currently serving as a Benefits Program Specialist with the Department of Social Services, where I assist clients, determine eligibility for SNAP and MA assistance programs, and ensure compliance with state and federal policies while maintaining accuracy and confidentiality. Previously worked as a licensed hairstylist for six years, developing exceptional communication, relationship-building, and time management skills while providing personalized service in a fast-paced environment. Additional experience in front-end/ office operations at Food Lion including handling large cash transactions, balancing registers, delivering outstanding customer service, and training new employees. Recognized for strong organizational skills, adaptability, creativity, professionalism, leadership, and the ability to thrive in both independent and team-oriented environments.
Overview
8
8
years of professional experience
Work History
Benefits Program Specialist
Montgomery County Department of Social Services
Christiansburg, VA
10.2025 - Current
- Assisted clients in navigating benefit programs and eligibility requirements.
- Processed applications and maintained accurate client records in agency systems.
- Collaborated with team members to ensure timely resolution of client inquiries.
- Educated clients on program features and resources available to them.
- Monitored case files for compliance with updated regulations and policies.
Hairstylist/Owner
Myself
Christiansburg, VA
09.2024 - 07.2026
- Maintained up-to-date knowledge of industry trends and product innovations
- Developed strong client relationships through personalized consultations and follow-up services, fostering loyalty.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during
- Determined appropriate hair treatments based on conditions and textures.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
Hairstylist
Manoca’s Salon
Blacksburg, VA
08.2021 - 10.2024
- Maintained up-to-date knowledge of industry trends and product innovations for informed client consultations.
- Trained junior stylists on best practices, ensuring high standards in service delivery and technique execution.
- Developed strong client relationships through personalized consultations and follow-up services, fostering loyalty.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Determined appropriate hair treatments based on conditions and textures.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
Front End Office Associate
Food Lion
Blacksburg, VA
01.2019 - 08.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Trained new associates on operational procedures and customer service standards.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Accurately handled large amounts of money ensuring correct cash drawers counts and safe count
- Effectively and efficiently prepared the front end for both opening and closing hours
Education
High School Diploma -
Blacksburg High School
Blacksburg, VA05.2019
VA State Cosmetology License - Cosmetology
Blacksburg Highschool
Blacksburg, VA05.2019
Skills
- Strong analytical skills
- Policy interpretation
- Research and evaluation
- Budgeting and finance
- Verbal and written communication
- Written and oral communication
- Relationship building
- Employee relations
- Documentation and reporting
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Leadership skills
- Reliability
- Critical thinking
- Active listening
- Decision-making
- Adaptability and flexibility
- Task prioritization
Timeline
Benefits Program Specialist
Montgomery County Department of Social Services
10.2025 - Current
Hairstylist/Owner
Myself
09.2024 - 07.2026
Hairstylist
Manoca’s Salon
08.2021 - 10.2024
Front End Office Associate
Food Lion
01.2019 - 08.2021
High School Diploma -
Blacksburg High School
VA State Cosmetology License - Cosmetology
Blacksburg Highschool