Bonita Moore
Richmond
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Tax professional with comprehensive experience in investigating and resolving tax issues bringing thorough understanding of regulatory compliance and audit processes. Proven ability to work collaboratively with teams to achieve compliance goals and adapt to evolving tax laws and regulations. Recognized for analytical skills and integrity in managing sensitive financial data.
Overview
14
14
years of professional experience
Work History
Internal Revenue Agent
Internal Revenue Service, IRS
01.2024 - Current
- Increased voluntary compliance among taxpayers by delivering educational presentations on various taxation topics.
- Interpreted and applied federal business and corporate taxes.
- Reduced errors in filed returns through meticulous review and verification of taxpayer information against IRS records.
- Assisted taxpayers with understanding complex tax laws, providing clear explanations and guidance.
- Identified potential areas of non-compliance by analyzing financial statements and related documents.
- Conducted field visits to gather critical information needed for accurate tax assessments.
Contact Representative
Internal Revenue Service, IRS
12.2010 - 01.2024
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Conducted thorough research on complex inquiries, delivering informed solutions to customers'' unique challenges.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Examination Technician
Internal Revenue Service, IRS
10.2021 - 10.2022
- Enhanced examination efficiency by streamlining administrative tasks and processes.
- Maintained a well-organized filing system, ensuring easy access to all examination materials, records, and reports.
- Identified potential issues or discrepancies in examination materials, working closely with faculty members to resolve them efficiently.
- Assisted in reducing case backlog by prioritizing tasks and efficiently managing workload.
- Provided support to colleagues when needed, sharing knowledge on best practices within the field.
- Collaborated with team members to ensure timely resolution of tax issues and improve overall workflow efficiency.
Education
Bachelor Of Accountancy - Accounting
Champlain College
Burlington, VTAssociate Of Applied Arts - Business
Bryant And Stratton College
Getzville, NY05.2011
Skills
- Tax code interpretation
- Compliance review
- Account discrepancies
- Tax law expertise
- Audits
- Accounting Principles
- Auditing Techniques
- Basic accounting principles
- Documentation
- Dispute Resolution
- Data Management
- Microsoft PowerPoint
- Microsoft Office
- Issue and Complaint Resolution
- Microsoft Outlook
- Data Entry
- Account Management
Education
true
Skills
- Microsoft Office
- Issue and Complaint Resolution
- Microsoft Outlook
- Data Entry
- Account Management
Timeline
Internal Revenue Agent
Internal Revenue Service, IRS
01.2024 - Current
Examination Technician
Internal Revenue Service, IRS
10.2021 - 10.2022
Contact Representative
Internal Revenue Service, IRS
12.2010 - 01.2024
Bachelor Of Accountancy - Accounting
Champlain College
Associate Of Applied Arts - Business
Bryant And Stratton College
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