Brandy Hostetter
Lexington
Summary
Detail-oriented Human Services Assistant with CANS certification, skilled in client assessment and record-keeping. Expert in collaborating with multidisciplinary teams to ensure optimal service delivery and compliance.
Overview
24
24
years of professional experience
Work History
Human Services Assistant III
Rockbridge Area Department of Social Services
Lexington, VA
11.2021 - Current
- I have completed all necessary trainings related to my job.
- I am CANS certified.
- I am able to utilize CANS to support client assessments, service-planning, and document our process.
- I have temporarily Case Managed a few clients and brought them to FAPT to request CSA funded services.
- I am able to utilize CANS to assess and track client progress so that services may be tailored to ensure that a family receives the best possible outcome.
- I am responsible for the majority of record-keeping. I maintain and manage all financial records for our clients, ensuring accuracy and compliancy with agency policies.
- The process related to maintaining these records helps detect overpayments, and other errors.
- I maintain records related to FAPT referrals and client returns, this includes our TICKLR program ran through Thomas Brothers.
- These records are kept to ensure that clients stay on an accurate review schedule.
- I maintain records related to the discharge of clients, clients placed in a residential facility, and court ordered clients.
- I am responsible for all records related to our foster care clients, including information related to which of those clients receive Title IV-E funding.
- I maintain records related to private day education, including ensuring that their IEP's and CANS stay completed and up-to-date.
- I maintain records related to community-based services.
- These lists help track clients that are currently receiving services, how long they have been receiving them, as well as lists of those who are wait-listed for a specific service.
- I maintain and monitor these lists to support client placement, service coordination, accurate reporting, and a community that cares.
- I collaborate with multidisciplinary teams to develop individualized service plans.
- I adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- I prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- I input information and have obtained quantitative and qualitative data on client details to provide services requested.
- I demonstrate a strong attention to detail by ensuring data accuracy, record integrity, and timely updates across multiple service programs.
Assistant Manager
R/C Theatres
Lexington, VA
09.2017 - 09.2021
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on customer service excellence and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed performance metrics to drive improvements in team productivity and service quality.
- Coordinated special events, ensuring seamless execution and exceptional guest experiences.
- Collaborated with management to establish strategic initiatives for revenue growth and cost reduction.
- Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Professional Housekeeper
The Cleaning Divas/The Cleaning Fairies
Lexington, VA
09.2002 - 09.2017
- Supervised daily cleaning operations to ensure high standards of hygiene and organization.
- Developed efficient cleaning schedules to optimize workflow and enhance service delivery.
- Conducted quality inspections to maintain consistency in cleanliness across various properties.
- Upheld sanitation regulations by properly disposing of waste materials according to established protocols.
- Demonstrated commitment to guest privacy by strictly following hotel policies and procedures regarding guest belongings and personal information.
- Proactively identified maintenance needs in guest rooms and common areas, reporting them promptly for timely resolution.
- Maintained cleanliness and organization of household areas, ensuring high standards of hygiene.
- Managed laundry operations, including sorting, washing, and ironing garments efficiently.
- Developed and implemented personalized cleaning schedules tailored to family preferences.
- Adapted cleaning techniques based on varying materials and surfaces to preserve home integrity.
- Established effective communication with family members to address specific cleaning requests promptly.
- Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
- Managed household tasks efficiently, ensuring timely completion and high-quality results.
- Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
- Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping roles.
- Enhanced client satisfaction by maintaining a clean and organized living environment.
- Maintained a safe and hygienic home by implementing thorough cleaning routines.
- Swept, mopped and polished floors to remove dirt and grime and restore floor's protective layer.
- Anticipated clients'' needs proactively, resolving issues before they escalated into larger problems.
- Performed daily laundry duties, resulting in consistently clean and well-organized wardrobes for clients.
- Polished and dusted furniture, antiques and high-priced valuables to preserve pieces.
- Established trust-based relationships with clients through consistent professionalism coupled with genuine empathy towards individual requirements.
- Operated steam cleaner to refresh and disinfect fibers of carpet.
- Managed household inventories, ensuring adequate supplies were always available when needed.
- Coordinated maintenance services as needed, liaising with vendors to schedule appointments promptly and efficiently.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Adhered to professional house cleaning checklist.
- Operated electronic backpack vacuums and floor sweepers.
Education
GED -
Rockbridge County High School
Lexington, VASkills
- CANS certified
- Knowledge and use of Thomas Brothers
- Interpersonal skills
- Analytical thinking
- Professional boundaries
- Ethical practice
- Social perceptiveness
- Client assessment
- Cultural history
- Trauma-informed care
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
Timeline
Human Services Assistant III
Rockbridge Area Department of Social Services
11.2021 - Current
Assistant Manager
R/C Theatres
09.2017 - 09.2021
Professional Housekeeper
The Cleaning Divas/The Cleaning Fairies
09.2002 - 09.2017
GED -
Rockbridge County High School