Shan-Dre’A Etter-Folk
Norton
Summary
Seasoned Team Member who is very experienced in self-motivated and versatile environments. Skilled in Microsoft Office and Google Docs as well as computer technology. Detail Oriented, Quick Learner and a Hard Go-Getter.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Human Services Assistant III
Wise County Department of Social Services
03.2023 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling, optimizing office workflow and minimizing wait times.
- Maintained accurate records of guest interactions using property management software.
- Assisted in resolving guest inquiries, enhancing customer satisfaction through effective communication.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Collaborated with social workers, educators, and healthcare providers to coordinate comprehensive services for children.
- Helped reunify birth families through coordinated visitation strategies.
Claimstaker
Adecco, Kentucky Unemployment
02.2022 - 01.2023
- Worked Remotely
- Filed claims for unemployment on behalf of claimants throughout Kentucky, Ohio, Indiana and several other states.
- Used Outlook, Word, Excel, Edge as well as UI systems: KEWES, Mainframe and Global Protect
- Sent form electronically to claimants
- Made calls and answer called through Amazon Connect Phone
- Kept up with documents that needed to be sent to claimants
- Maintained an issue log and a call log for my immediate supervisor
Sub Artist
Subway, Oak Grove Walmart
04.2021 - 05.2021
- Brought amazing customer services
- Operated Cash Register (Cash, Cards, Apple/Samsung Pay)
- Made top notch quality subs, protein bowls, salads and wraps.
- Maintained great store cleaning during COVID 19.
- Prepared meats, veggies and other things.
Repair Crew
Military Mobile, Fort Campbell Exchange
09.2020 - 12.2020
- Operated both Military Mobile and AAFES cash registers
- Ordered parts for cell phones
- Maintain stock for cell phone screens
- Diagnose problems with phones and what to do to fix them then repaired them.
- Open and closed store
Cashier
United Grocery Outlet, Norton, VA
03.2020 - 05.2020
- Operated cash register
- Help with stocking shelves
- Gave great customer service
- Answer the phone
- Bagged groceries
- Maintained store cleanliness, especially at the start of COVID 19
Paralegal
Wolfe, Williams & Reynolds, Norton, VA
10.2019 - 03.2020
- Requested medical records via email, fax and/or mail
- Communicated via phones
- Prepared and mail documents
- Made appointment for Black Lung Test
- Documented notes into CATS system
- File and scanned in documentation
Pet Ambassador
Premium Retail Services, New Bern, NC
07.2019 - 09.2019
- Travel from store to store
- Took inventory of dog foods
- Stock shelves with the needed dog foods
- Managed and logged in miles and time at each site
- Gave great customer service
- Made great relationships with managers and store crew.
C&Y Program Assistant
Yuimura Child Development Center, Okinawa Japan
04.2018 - 06.2019
- Cared for children from 6 weeks to 10 years, mostly babies.
- Feed, diaper changed and took care of all babies needs
- Arts and projects
- Documented feedings, diaper changes, and others on Daily sheets
- Open and closed classrooms
- Other Duties as well
Independent Consultant
Scentsy, TBA
03.2016 - 06.2019
- Inventoried stock
- Customer Service
- Ordered supplies, as well as orders for customers
- Setup, and preformed parties
- Media Management
C&Y Program Assistant
Ashibina Child Development Center, Okinawa Japan
05.2017 - 04.2018
- Cared for children from 6 weeks to 10 years, mostly babies.
- Feed, diaper changed and took care of all babies needs
- Arts and projects
- Documented feedings, diaper changes, and others on Daily sheets
- Open and closed classrooms
- Other Duties as well
To-Go Cashier
Kadena Chili’s Grill & Bar
12.2016 - 05.2017
- Prepared food
- Make sure all orders were correct before packaging
- Operated Cash Register (Cash Debit Card and Credit Cards)
- Answer the phone and took phone orders
- Other Duties.
Paralegal
Wolfe, Williams & Reynolds, Norton, VA
07.2014 - 10.2016
- Received an answer Show Cause with the correct documentation
- Communicated via phones with clients, Responsible Operators, and others
- Prepared and mailed documents
- Made appointment for Black Lung Test
- Documented notes into CATS system
- File and scanned in documentation
Crew
Dairy Queen, Norton, VA
11.2013 - 03.2014
- Prepared food, ice cream, blizzards, and more
- Operated Cash Register as well as made sure discount and coupons were applied correctly
- Maintained cleanliness of the store
- Operated Drive-Thru
Cashier
McDonald’s, Norton, VA
06.2013 - 11.2013
- Operated Cash Register
- Prepared Food
- Made sure food was correctly bagged by order
- Customer service
- Maintain cleanliness of the store
- Stock cups, lids, napkins, etc.
- Maintain a drink and tea station.
Education
Occupational Therapy- No Degree - undefined
Ross Medical College
10.2021
Medical Office Administration Certification - undefined
Martinsburg College
Martinsburg, WV06.2016
Health Science Diploma - undefined
Mountain Empire Community College
05.2014
Advance Diploma - undefined
John I. Burton High School
Norton, VA05.2013
Skills
- Interpersonal Skills
- Leadership Skills
- Personal Drive
- Outgoing Personality
- Willing to Learn
- Flexible
- Computer Skilled such as: Microsoft Office, Google Docs
- Phone Skills
- Professional boundaries
- Motivational interviewing
- Ethical practice
- Social perceptiveness
- Client assessment
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
Certification
Basic Life Support/First Aid (Infant and Child), Child Development, Medical Office Administration
Affiliations
Volunteer at Norton Resue Squad.
Timeline
Human Services Assistant III
Wise County Department of Social Services
03.2023 - Current
Claimstaker
Adecco, Kentucky Unemployment
02.2022 - 01.2023
Sub Artist
Subway, Oak Grove Walmart
04.2021 - 05.2021
Repair Crew
Military Mobile, Fort Campbell Exchange
09.2020 - 12.2020
Cashier
United Grocery Outlet, Norton, VA
03.2020 - 05.2020
Paralegal
Wolfe, Williams & Reynolds, Norton, VA
10.2019 - 03.2020
Pet Ambassador
Premium Retail Services, New Bern, NC
07.2019 - 09.2019
C&Y Program Assistant
Yuimura Child Development Center, Okinawa Japan
04.2018 - 06.2019
C&Y Program Assistant
Ashibina Child Development Center, Okinawa Japan
05.2017 - 04.2018
To-Go Cashier
Kadena Chili’s Grill & Bar
12.2016 - 05.2017
Independent Consultant
Scentsy, TBA
03.2016 - 06.2019
Paralegal
Wolfe, Williams & Reynolds, Norton, VA
07.2014 - 10.2016
Crew
Dairy Queen, Norton, VA
11.2013 - 03.2014
Cashier
McDonald’s, Norton, VA
06.2013 - 11.2013
Occupational Therapy- No Degree - undefined
Ross Medical College
Medical Office Administration Certification - undefined
Martinsburg College
Health Science Diploma - undefined
Mountain Empire Community College
Advance Diploma - undefined
John I. Burton High School
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