Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Shan-Dre’A Etter-Folk

Norton

Summary

Seasoned Team Member who is very experienced in self-motivated and versatile environments. Skilled in Microsoft Office and Google Docs as well as computer technology. Detail Oriented, Quick Learner and a Hard Go-Getter.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Human Services Assistant III

Wise County Department of Social Services
03.2023 - Current
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Coordinated appointment scheduling, optimizing office workflow and minimizing wait times.
  • Maintained accurate records of guest interactions using property management software.
  • Assisted in resolving guest inquiries, enhancing customer satisfaction through effective communication.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Collaborated with social workers, educators, and healthcare providers to coordinate comprehensive services for children.
  • Helped reunify birth families through coordinated visitation strategies.

Claimstaker

Adecco, Kentucky Unemployment
02.2022 - 01.2023
  • Worked Remotely
  • Filed claims for unemployment on behalf of claimants throughout Kentucky, Ohio, Indiana and several other states.
  • Used Outlook, Word, Excel, Edge as well as UI systems: KEWES, Mainframe and Global Protect
  • Sent form electronically to claimants
  • Made calls and answer called through Amazon Connect Phone
  • Kept up with documents that needed to be sent to claimants
  • Maintained an issue log and a call log for my immediate supervisor

Sub Artist

Subway, Oak Grove Walmart
04.2021 - 05.2021
  • Brought amazing customer services
  • Operated Cash Register (Cash, Cards, Apple/Samsung Pay)
  • Made top notch quality subs, protein bowls, salads and wraps.
  • Maintained great store cleaning during COVID 19.
  • Prepared meats, veggies and other things.

Repair Crew

Military Mobile, Fort Campbell Exchange
09.2020 - 12.2020
  • Operated both Military Mobile and AAFES cash registers
  • Ordered parts for cell phones
  • Maintain stock for cell phone screens
  • Diagnose problems with phones and what to do to fix them then repaired them.
  • Open and closed store

Cashier

United Grocery Outlet, Norton, VA
03.2020 - 05.2020
  • Operated cash register
  • Help with stocking shelves
  • Gave great customer service
  • Answer the phone
  • Bagged groceries
  • Maintained store cleanliness, especially at the start of COVID 19

Paralegal

Wolfe, Williams & Reynolds, Norton, VA
10.2019 - 03.2020
  • Requested medical records via email, fax and/or mail
  • Communicated via phones
  • Prepared and mail documents
  • Made appointment for Black Lung Test
  • Documented notes into CATS system
  • File and scanned in documentation

Pet Ambassador

Premium Retail Services, New Bern, NC
07.2019 - 09.2019
  • Travel from store to store
  • Took inventory of dog foods
  • Stock shelves with the needed dog foods
  • Managed and logged in miles and time at each site
  • Gave great customer service
  • Made great relationships with managers and store crew.

C&Y Program Assistant

Yuimura Child Development Center, Okinawa Japan
04.2018 - 06.2019
  • Cared for children from 6 weeks to 10 years, mostly babies.
  • Feed, diaper changed and took care of all babies needs
  • Arts and projects
  • Documented feedings, diaper changes, and others on Daily sheets
  • Open and closed classrooms
  • Other Duties as well

Independent Consultant

Scentsy, TBA
03.2016 - 06.2019
  • Inventoried stock
  • Customer Service
  • Ordered supplies, as well as orders for customers
  • Setup, and preformed parties
  • Media Management

C&Y Program Assistant

Ashibina Child Development Center, Okinawa Japan
05.2017 - 04.2018
  • Cared for children from 6 weeks to 10 years, mostly babies.
  • Feed, diaper changed and took care of all babies needs
  • Arts and projects
  • Documented feedings, diaper changes, and others on Daily sheets
  • Open and closed classrooms
  • Other Duties as well

To-Go Cashier

Kadena Chili’s Grill & Bar
12.2016 - 05.2017
  • Prepared food
  • Make sure all orders were correct before packaging
  • Operated Cash Register (Cash Debit Card and Credit Cards)
  • Answer the phone and took phone orders
  • Other Duties.

Paralegal

Wolfe, Williams & Reynolds, Norton, VA
07.2014 - 10.2016
  • Received an answer Show Cause with the correct documentation
  • Communicated via phones with clients, Responsible Operators, and others
  • Prepared and mailed documents
  • Made appointment for Black Lung Test
  • Documented notes into CATS system
  • File and scanned in documentation

Crew

Dairy Queen, Norton, VA
11.2013 - 03.2014
  • Prepared food, ice cream, blizzards, and more
  • Operated Cash Register as well as made sure discount and coupons were applied correctly
  • Maintained cleanliness of the store
  • Operated Drive-Thru

Cashier

McDonald’s, Norton, VA
06.2013 - 11.2013
  • Operated Cash Register
  • Prepared Food
  • Made sure food was correctly bagged by order
  • Customer service
  • Maintain cleanliness of the store
  • Stock cups, lids, napkins, etc.
  • Maintain a drink and tea station.

Education

Occupational Therapy- No Degree - undefined

Ross Medical College
10.2021

Medical Office Administration Certification - undefined

Martinsburg College
Martinsburg, WV
06.2016

Health Science Diploma - undefined

Mountain Empire Community College
05.2014

Advance Diploma - undefined

John I. Burton High School
Norton, VA
05.2013

Skills

  • Interpersonal Skills
  • Leadership Skills
  • Personal Drive
  • Outgoing Personality
  • Willing to Learn
  • Flexible
  • Computer Skilled such as: Microsoft Office, Google Docs
  • Phone Skills
  • Professional boundaries
  • Motivational interviewing
  • Ethical practice
  • Social perceptiveness
  • Client assessment
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication

Certification

Basic Life Support/First Aid (Infant and Child), Child Development, Medical Office Administration

Affiliations

Volunteer at Norton Resue Squad.

Timeline

Human Services Assistant III

Wise County Department of Social Services
03.2023 - Current

Claimstaker

Adecco, Kentucky Unemployment
02.2022 - 01.2023

Sub Artist

Subway, Oak Grove Walmart
04.2021 - 05.2021

Repair Crew

Military Mobile, Fort Campbell Exchange
09.2020 - 12.2020

Cashier

United Grocery Outlet, Norton, VA
03.2020 - 05.2020

Paralegal

Wolfe, Williams & Reynolds, Norton, VA
10.2019 - 03.2020

Pet Ambassador

Premium Retail Services, New Bern, NC
07.2019 - 09.2019

C&Y Program Assistant

Yuimura Child Development Center, Okinawa Japan
04.2018 - 06.2019

C&Y Program Assistant

Ashibina Child Development Center, Okinawa Japan
05.2017 - 04.2018

To-Go Cashier

Kadena Chili’s Grill & Bar
12.2016 - 05.2017

Independent Consultant

Scentsy, TBA
03.2016 - 06.2019

Paralegal

Wolfe, Williams & Reynolds, Norton, VA
07.2014 - 10.2016

Crew

Dairy Queen, Norton, VA
11.2013 - 03.2014

Cashier

McDonald’s, Norton, VA
06.2013 - 11.2013

Occupational Therapy- No Degree - undefined

Ross Medical College

Medical Office Administration Certification - undefined

Martinsburg College

Health Science Diploma - undefined

Mountain Empire Community College

Advance Diploma - undefined

John I. Burton High School
Shan-Dre’A Etter-Folk