Brenton Hutton
Richmond,VA
Summary
Driven Insurance Specialist with 8 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals. Considerate and detail oriented Worker who completes the tasks given with accuracy and care. Experienced in personal front-facing customer service, with expertise in delivering support services. Currently Studying business management in college, with hopes to earn a master's degree. Strengths include leading projects and learning new concepts with ease, teaching and coaching new employees, and handling any situation that may arise in the best way possible while ensuring that everything is still handled correctly. In addition to basic office skills, With have extensive supervisory and customer service experience as well and due to working in a mixture of office and sales environments. Due to having worked in sales, as well as a manager’s position. Highly skilled with handling both Clients and employees and providing the answers to any questions that may arise.
Overview
14
14
years of professional experience
Work History
Underwriting Assistant
Kinsale Insurance
01.2021 - 08.2024
- Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Prepared comprehensive reports on underwriting activities for management review, highlighting areas of success and opportunities for improvement.
- Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
- Managed a diverse caseload of applications, efficiently organizing workload to meet tight deadlines without sacrificing quality or accuracy.
- Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
Financial Supervisor
Apex Systems
04.2020 - 01.2021
- Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
- Performed data validation, produced financial reporting and managed projects and related tasks to reduce costs and increase revenue.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Complied with established internal controls and policies.
Insurance Sales Agent
Allstate
04.2020 - 12.2020
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Conducted detailed needs assessments for prospective clients, ensuring comprehensive understanding of their insurance requirements.
Insurance Specialist
Teleperformance USA
02.2018 - 04.2020
- Tracked pending authorizations to resolve discrepancies and avoid policy cancellations
- Followed up on denials, late payments, extensions and other special circumstances.
- Maintained confidentiality of patient finances, records and health statuses.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Processed eligibility and benefits verification and authorization requests.
Warehouse Supervisor
Richmond Flying Squirrels
03.2010 - 11.2018
- Managed various stockroom duties.
- Kept warehouse clean and organized.
- Made sure all stock was fresh and not expired.
- Handled various customer complaints and grievances Richmond international airport.
- Cleaned bathrooms as well as planes.
- Checked behind other employees to ensure a good job.
- Helped passengers around the airport Certifications: Licensed in 49 states to practice Property & Casualty insurance, My responsibilities at teleperformance include, servicing multiple insurance policies throughout the day, de-escalating phone calls, working as a team with my fellow employees to meet goals and deadlines, and making sure to give the member as accurate and correct information as possible.
- I was also in charge of insurance billing, taking payments, and setting up payment arrangements as well.
- Policy servicing.
- High level of accuracy.
- Customer-oriented.
- Strong customer relations.
- Practices due diligence.
- Strong interpersonal skills.
- Adept in a variety of office programs, including spreadsheets, policy development, and managing multiple expense documents.
- Revised and developed procedures to reduce risk and achieve compliance.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Managed merchandise inventory transactions.
- Adhered to industry best practices for warehousing, material handling and documentation.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Supervised shipping and handling operations.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Maintained high levels of accuracy in daily operations.
- Kept detailed records of inventories and merchandise inventory transactions.
- Completed daily operations on time and maintained high standards of accuracy.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Operated warehouse material handling equipment correctly to move loads.
Education
Master of Science - business management
ECPI Technical School
Richmond, VANo Degree - Criminal Justice
J Sargeant Reynolds Community College
Richmond, VA02.2014
High School Diploma - undefined
Varina High School
Messer, Richmond, VA2012
Skills
Investments
- Audits
- Insurance Products
- Relationship building and management
- Human resources knowledge
- Strategic and financial planning
- Sales professional
- Staff Management
- Technical underwriting
Accomplishments
- Used Microsoft Excel to develop premium tracking spreadsheets.
- Issued policies and checked premium with audit team.
- worked with a team of 8 staff members.
- certified property and casualty licensed in 49 states
- currently obtaining CISR certification
- 5 years of insurance experience both in policy creation and all forms of endorsement
Timeline
Underwriting Assistant
Kinsale Insurance
01.2021 - 08.2024
Insurance Sales Agent
Allstate
04.2020 - 12.2020
Financial Supervisor
Apex Systems
04.2020 - 01.2021
Insurance Specialist
Teleperformance USA
02.2018 - 04.2020
Warehouse Supervisor
Richmond Flying Squirrels
03.2010 - 11.2018
Master of Science - business management
ECPI Technical School
No Degree - Criminal Justice
J Sargeant Reynolds Community College
High School Diploma - undefined
Varina High School
Similar Profiles
Ted LacyTed Lacy
Senior Architect, Director at Kinsale InsuranceSenior Architect, Director at Kinsale Insurance
Jillian PonticelloJillian Ponticello
Underwriting Assistant at Kinsale InsuranceUnderwriting Assistant at Kinsale Insurance
R. Neal BilyueR. Neal Bilyue
Underwriting Manager at James River Insurance CompanyUnderwriting Manager at James River Insurance Company