Bria Hill
Norfolk,VA
Summary
Results-driven operations and project management professional dedicated to optimizing processes and driving business growth. Recognized for fostering a collaborative team environment and adapting to dynamic business needs while maintaining a strong focus on measurable results.
Overview
7
7
years of professional experience
Work History
Robotics Area Manager (L5)
Amazon.com
Virginia Beach, VA
05.2024 - Current
- Analyzed robotic operations to identify defects and successfully implemented actions to optimize equipment effectiveness to 96%.
- Engineered interactive dashboards delivering real-time insights into shift performance and labor planning.
- Orchestrated communication between external automation vendors and internal engineering teams to resolve system failures.
- Developed and implemented process improvements, enhancing workflow and reducing operational costs.
Outbound Flow Area Manager (L5)
Amazon.com
Richmond, VA
10.2021 - 05.2024
- Managed high-volume outbound operations to maintain production targets within a 5% variance of plan.
- Led site quality projects as a subject matter expert, driving root cause investigations and executing corrective actions.
- Mentored junior staff members in best practices and professional development strategies.
- Executed interview processes and managed employee hiring, ensuring seamless onboarding and orientation experiences.
Area Manager (L4)
Amazon.com
Columbus, OH
11.2020 - 10.2021
- Optimized outbound shipment processes to achieve 98%+ adherence to fulfillment targets.
- Oversaw 50+ associates, aligning efforts with HR and safety to uphold compliance standards.
- Orchestrated programs within Amazon's Black Employee Network (BEN) aimed at enhancing skill development and supporting career advancement.
Customer Success Specialist
Compass Digital Labs
Charlotte, NC
03.2019 - 03.2020
- Analyzed client needs and established customer success plans that effectively increased client retention.
- Formulated standard operating procedures to enhance information accuracy and streamline troubleshooting processes.
- Streamlined customer service operations by managing over 80 tickets and calls on a daily basis.
Education
Bachelor of Science - Interpersonal And Organizational Communication
East Carolina University
Greenville05-2018
Skills
- Project Planning & Execution
- Data Analytics & Reporting
- Kibana, Tableau, PowerBI
- Automation & Conveyance Systems
- SharePoint & Microsoft Suite
- Process Improvement
- SOP Development & Process Standardization
- Operations management
- Team development
- OSHA 10 certification
Accomplishments
Safety Leadership & Incident Prevention. Maintained a 0% Recordable Injury Rate across 5 years of leadership, driving a safety-first culture through GEMBA-based hazard identification and 5 Why analysis.
Start-Up Experience. Supported the start-up and launch of 4 Amazon fulfillment centers, achieving top 10% performance ranking across Amazon launch sites.
Awards: Servant Leader Award (2021), Associate Safety Champion (2022), Best Start-Up (2022), Leadership Award (2026)
Timeline
Robotics Area Manager (L5)
Amazon.com
05.2024 - Current
Outbound Flow Area Manager (L5)
Amazon.com
10.2021 - 05.2024
Area Manager (L4)
Amazon.com
11.2020 - 10.2021
Customer Success Specialist
Compass Digital Labs
03.2019 - 03.2020
Bachelor of Science - Interpersonal And Organizational Communication
East Carolina University