Jontae McRae
Richmond
Summary
Dynamic Industrial-Organizational Psychologist and People Operations Leader with over three years of experience leveraging behavioral science and data analytics to enhance organizational performance and boost employee engagement. Proven track record in developing performance management systems, utilizing workforce analytics, and driving organizational development initiatives, resulting in a 95% team engagement rate and significant operational efficiency gains. Skilled in translating complex data into actionable insights and designing evidence-based interventions while collaborating with leadership to refine human capital strategies. Expertise in I-O Psychology and operational leadership is applicable to roles such as HR Business Partner, People Analytics, or Organizational Development Consultant.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Area Manager L5 – PFSD Operations
Amazon
04.2025 - Current
- Lead talent management for 60+ delivery associates, implementing performance management frameworks that achieved 95% employee engagement scores
- Design and deliver competency-based training programs, resulting in 35% reduction in performance gaps and 97% compliance with operational standards
- Conduct behavioral assessments and performance evaluations, providing data-driven coaching and development plans for frontline workforce
- Partner with HR and Learning & Development teams to identify skill gaps and create targeted upskilling initiatives
- Utilize predictive analytics to forecast staffing needs, optimize workforce allocation, and reduce turnover-related costs
- Data-Driven Performance Management
- Developed comprehensive performance metrics dashboard tracking 15+ KPIs across quality, productivity, and engagement dimensions
- Applied statistical analysis to identify performance trends, correlations between engagement and productivity (r=0.78), and intervention opportunities
- Implemented evidence-based feedback mechanisms that improved customer satisfaction scores to 98.5%
Area Manager L4 – RTS Operations
Amazon
06.2022 - 03.2025
- Led change management initiative that improved Return-to-Station compliance from 60% to 95% within 3 months through stakeholder engagement and process redesign
- Facilitated cross-functional collaboration with 15 Delivery Service Provider organizations, building strategic partnerships and alignment on performance standards
- Conducted organizational needs assessments and root cause analyses to identify systemic barriers to performance
- Workforce Analytics & Reporting
- Generated daily operational reports and workforce analytics for 324 drivers, tracking productivity metrics, quality indicators, and compliance rates
- Analyzed workforce data to identify high-performing behaviors and created best practice frameworks for replication across teams
- Presented data-driven insights to senior leadership, influencing strategic decisions on resource allocation and process optimization
- Led team of 30 in Lean Six Sigma process improvement projects, reducing operational inefficiencies by 25%
Education
Master of Science - Industrial and Organizational Psychology
Austin Peay State University
Clarksville, TN01-2022
Bachelor of Science - Psychology
Appalachian State University
Boone, NC01-2019
Skills
- Data-driven people analytics
- Statistical analysis using R, SPSS, and Excel
- HR technology expertise
- Performance management systems
- Industrial-organizational psychology applications
- Job analysis
- Project execution
- Change management proficiency
- Staff management
- Operations management
- Relationship building and management
- Team development
Websites
Accomplishments
- Employee Engagement & Development
- Achieved 95% employee engagement score through implementation of evidence-based leadership practices and feedback systems
- Designed performance management framework that reduced skill gaps by 35% and improved quality compliance to 97%
- Organizational Change & Process Improvement
- Led change initiative improving operational compliance from 60% to 95% through stakeholder engagement and behavioral interventions
- Applied Lean Six Sigma methodology to reduce process inefficiencies by 25%, impacting 324 employees
- Data-Driven Decision Making
- Developed analytics dashboard tracking 15+ workforce KPIs, enabling proactive talent management and resource optimization
- Conducted correlation analysis demonstrating r=0.78 relationship between engagement and productivity, informing leadership strategy
- Quality & Performance Management
- Maintained DPMO below 800 (exceeding corporate standards) through systematic performance monitoring and coaching
- Achieved 98.5% customer satisfaction by aligning employee behaviors with service excellence standards
Affiliations
- Society for Industrial and Organizational Psychology (SIOP) | Member
- Academy of Management | Member
- Association for Talent Development (ATD) | Member
Certification
- Lean Six Sigma Green Belt Certification | 2023
- DMAIC Methodology | Process Improvement | Statistical Analysis
- Amazon Leadership Principles Certification | 2023
- Leadership Development | Talent Management | Organizational Culture
- Data Analysis in R | 2023 | DataCamp
- Statistical Computing | Data Visualization | Predictive Modeling
PUBLICATIONS & PRESENTATIONS
Optional - Add if applicable
CORE COMPETENCIES
- Industrial-Organizational Psychology
- Organizational Development | Talent Assessment | Performance Management | Employee Engagement | Behavioral Analysis
- People Analytics & Insights
- Workforce Analytics | Predictive Modeling | Data Visualization | Statistical Analysis | Metrics Development
- HR Business Partnership
- Stakeholder Management | Change Management | Talent Strategy | Learning & Development | Organizational Design
- Consulting & Problem-Solving
- Needs Assessment | Root Cause Analysis | Evidence-Based Interventions | Strategic Recommendations | Executive Presentation
Timeline
Area Manager L5 – PFSD Operations
Amazon
04.2025 - Current
Area Manager L4 – RTS Operations
Amazon
06.2022 - 03.2025
Bachelor of Science - Psychology
Appalachian State University
Master of Science - Industrial and Organizational Psychology
Austin Peay State University