CARISSA JONES
Suffolk
Summary
In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Overview
6
6
years of professional experience
Work History
Quality Assurance Specialist
Solution Focused Counseling
12.2021 - Current
- Ensuring all processes are controlled and monitored
- Processing quality audits and quality assurance reviews
- Documenting new and existing processes
- Troubleshooting manufacturing quality issues
- Ensuring compliance with laws and regulation.
Nursing Care Partner
Sentara Healthcare
01.2018 - Current
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns
- Stocked clinical workstations and procedure rooms with necessary supplies
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Team Coordinator
Sentara Healthcare
11.2022 - 01.2023
- Responsible for daily operations of the Sentara Remote Patient Monitoring Program includes being a subject matter expert, assisting with daily activities and maintaining a well-trained, productive service-oriented team
- Assists in overseeing and coordinating all day-to-day functions of direct reports at assigned site which includes, performance monitoring and improvement efforts in support of program strategies specific to quality and safety
- Supports the team by developing and maintaining strong collaborative relationships with team members, patients, providers, and stakeholders
- Identifies opportunities for program improvement and works collaboratively with the Program Manager to recommend solutions and leads recommendations for improvement to facilitate change.
Operations Coordinator
Sentara Healthcare
01.2022 - 11.2022
- Maintains department staffing schedules and coordinates all work slots with manager-approved time off
- Compiles and collects dates for various reports
- Supports delivery of patient care and functions in a multi-disciplinary environment.
- Process incoming mail, telephone calls.
- Prepares for and attends meetings; gathers components and accurately records information
- Edit and approve timecards.
Education
Bachelor of Science - Healthcare Administration
Stratford University
Falls Church, VA01.2023
Social Sciences -
Tidewater Community College
Portsmouth, VA05.2018
High School Diploma -
Nansemond River High School
Suffolk, VA06.2016
CNA -
Pruden Center
Suffolk, VA06.2016
Skills
- BLS/CPR Certified
- Time management
- Microsoft Office
- Excellent verbal and written communication skills
- Customer Service
- Operations and Procedural Knowledge
- Quality Assurance
- Problem-solving skills
- Analytical Thinking
Timeline
Team Coordinator
Sentara Healthcare
11.2022 - 01.2023
Operations Coordinator
Sentara Healthcare
01.2022 - 11.2022
Quality Assurance Specialist
Solution Focused Counseling
12.2021 - Current
Nursing Care Partner
Sentara Healthcare
01.2018 - Current
Bachelor of Science - Healthcare Administration
Stratford University
Social Sciences -
Tidewater Community College
High School Diploma -
Nansemond River High School
CNA -
Pruden Center
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