Cassandra Norris
Chester
Summary
Dedicated employee with proven customer service skills and a strong ability to multitask and manage time effectively. Expertise in complaint resolution and communication fosters positive customer interactions. Focused on enhancing customer satisfaction and achieving favorable outcomes. Strong interpersonal skills facilitate effective concern resolution.
Overview
7
7
years of professional experience
2
2
Certifications
3
3
years of post-secondary education
Work History
Service Advisor
Honda
Chester
04.2024 - Current
- Explained service options and recommended maintenance based on vehicle needs.
- Communicated timely updates to customers during servicing to improve transparency and trust.
- Handled customer complaints and resolved issues promptly and professionally.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Coordinated with technicians to complete service requests on time, enhancing overall customer satisfaction.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Promoted and sold additional products and services to customers during service consultations.
- Developed strong customer relationships to foster repeat business and loyalty.
Assistant Store Manager
Pizza Hut
Dinwiddie
05.2019 - 04.2024
- Scheduled employee shifts to optimize labor efficiency and coverage.
- Resolved customer complaints to maintain high satisfaction levels.
- Maintained inventory by checking merchandise levels to ensure stock availability.
- Delegated assignments based on team strengths to enhance floor coverage and service quality.
- Completed opening, closing, and shift change functions to uphold daily operational standards.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Education
High School Diploma -
Matoaca High School
Chesterfield, VA06-2018
Dental Occupations
Chesterfield Technical Center
Chesterfield, VA 09.2016 - 06.2018
Other - Pharmacy Technician
Pharmacy Technicians University
Online 08.2024 - 03.2026
Skills
- Repair estimation
- Claims management
- Vehicle maintenance
- Customer support
- Complaint resolution
- Time management
- Adaptability and flexibility
- Problem solving
- Effective communication
- Staff training and education
- Strong work ethic
- Listening skills
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Other - Pharmacy Technician
Pharmacy Technicians University
08.2024 - 03.2026
Service Advisor
Honda
04.2024 - Current
Assistant Store Manager
Pizza Hut
05.2019 - 04.2024
Dental Occupations
Chesterfield Technical Center
09.2016 - 06.2018
High School Diploma -
Matoaca High School