Christina Williams
Alexandria,VA
Summary
Overview
8
8
years of professional experience
Work History
Client Support Representative
The National Council of Mental Wellbeing
04.2022 - 01.2024
- Act as a first point of contact for MHFA client audiences (Instructors, Coordinators, First Aider, the general community) with inquiries about Mental Health First Aid products
- Respond to inquiries related to all MHFA products while maintaining an encouraging, empathetic and professional attitude toward clients and ensuring client satisfaction
- Communicate with clients through various chancels including but not limited t emails and phone
- Receive and respond to tier 1 service inquiries within one business day and answer to level 2 and 3 inquiries to ensure resolution within two business days
- Provide basic technical assistance to client across the learning management system
- Contributes to enhanced support strategies and personalized technical assistance across system platforms.
- Recognized for consistently exceeding expectations in customer satisfaction surveys while maintaining high levels of productivity.
- Enhanced customer satisfaction by promptly addressing and resolving client concerns.
Mental Health Technician
Discovery Mood & Anxiety Program
02.2021 - 01.2022
- Experience in several therapeutic model and concepts including DBT, and CBT
- Understanding and maintaining the confidential nature of all client and program related activities
- Determining whether the new client has any special needs, communicating those needs to the treatment team and assisting in making sure the needs are met
- Observes patients to detect behavior patterns and reports observation to medical staff
- Maintained group documentations
- Understanding and maintaining the confidential nature of all client and program related activities.
Recreation Associate
Baywood of Annapolis
03.2019 - 08.2020
- Assist with one-on-one programming with elderly residents who can’t participate in group activities (COVID-19)
- Inform residents, families and staff of scheduled programs and activities
- Keep records of participation during scheduled shift(s) and input data
- Ensure recreation areas are kept safe, clean, and organized.
Social Worker Internship
Baywoods of Annapolis
02.2020 - 03.2020
- Provided Psychosocial Assessment and completion of relevant part of the minimum data set
- Trained for pre-admission and discharged
- Participated in resident care planning and attending stand-up meetings
- Advocated for and protecting resident’s rights.
Office Assistant
Anne Arundel Community College
11.2019 - 02.2020
- Technical support: provide basic technical support such as performing data entry, assisting in the preparation of spreadsheets, instructional materials, etc
- Using a variety of software packages: word processing, spreadsheet package, on-line system, etc
- Student Engagement: Respond to telephone, emails, or in person inquiries regarding all aspects of educational programming
- Information Management: Prepare informational packets, instructional material or other materials in support of the delivery of unit’s services
- Compliance: Contact faculty as needed to ensure compliance with completion of compliance requirement such as contract, student opinion forms and grade entry
- Follow-up and training for faculty as needed.
Instructional Assistant
Linwood Center Inc.
10.2015 - 08.2017
- Assisted in implementing each student’s Individualized Education Program (IEP)
- Provided assistance with instruction and monitored students
- Supported students through both work tasks and limits set by supervisors
- Provided basic and accurate information in-person and via phone/email.
Education
Bachelor of Science - Psychology
Towson University
Towson, MD05.2020
Associate of Arts - Social Science
Howard Community College
Columbia, MD05.2017
Skills
- Working/Assisting Seniors & Adolescents
- Administration
- Computer Software and Application knowledge
- Excellent interpersonal and relationship building skills
- Communication
- Therapy Groups
- Fluent in Haitian Creole
- Documentation
- Microsoft Application
- Psychosocial Assessment
Timeline
Client Support Representative
The National Council of Mental Wellbeing
04.2022 - 01.2024
Mental Health Technician
Discovery Mood & Anxiety Program
02.2021 - 01.2022
Social Worker Internship
Baywoods of Annapolis
02.2020 - 03.2020
Office Assistant
Anne Arundel Community College
11.2019 - 02.2020
Recreation Associate
Baywood of Annapolis
03.2019 - 08.2020
Instructional Assistant
Linwood Center Inc.
10.2015 - 08.2017
Bachelor of Science - Psychology
Towson University
Associate of Arts - Social Science
Howard Community College
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