Christopher Pierce
Culpeper
Summary
Results-driven professional specializing in management analysis and organizational efficiency. Proven track record in optimizing business processes and implementing strategic initiatives. Reliable team collaborator focused on achieving measurable outcomes and adapting to evolving business needs.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Management Analyst
Accenture Federal Services ASM Research, LLC
10.2008 - Current
- Manages daily interfaces with multiple systems
- Records and tracks all management related tasks to include the interfaces and in-house processes
- Works with both JCL and COBOL programming languages when working with IBM-3278-2 mainframe
- Developed and maintains VB.net applications to assist with duties listed above
- Works with SQL Server 2016 for data transfers between mainframe and web server applications
- Works with CNTL-M to maintain batch job processing for ATRRS
- Coordinates with developers on tasks and processes when any issue may arise
- Uses Activebatch to assist with file transfers, file moves, and misc
- Tasks associated with maintaining data transfers for ATRRS
ACQTAS Travel Technician
Accenture Federal Services ASM Research, LLC
08.2006 - 10.2008
- Manages and tracks travel orders for all agencies within the 4th Estate
- Works closely with travel managers in getting out travel orders as quickly as possible
- Works with the travel managers in resolving issues regarding the travel requests received through the ACQTAS website
- Increases funding based on DAU considerations per agency
- Amends incorrect orders and resends them to the student
- Runs reports weekly to show what has been done during the week for ACQTAS travel including emails, phone calls, and orders generated
Help Desk Technician
Accenture Federal Services ASM Research, LLC
02.2006 - 10.2008
- Manages calls and emails from clients and users in working through problems and issues that occur daily
- Works with multiple systems within ATRRS as well as systems that interface with ATRRS
- Understanding of all aspects of the different applications used by users and clients and applies this knowledge to resolving issues
- Processes hundreds of logon ids monthly, assuring that they are accurately tracked and submitted to the Access Management office located in the Pentagon
- Emails or calls users when the NISA Logon ID form is incorrect or incomplete
- Maintains and files all request forms received via email or fax
Systems Analyst
Accenture Federal Services ASM Research, LLC
12.2004 - 02.2006
- Responsible for running numerous reports regarding breakout of soldiers on leave and return from leave
- Worked extensively with Microsoft office to include Excel and Access
- Performed basic SQL and Access queries to help generate the numbers used in the reports
- Developed a webpage that would pull up a user based on name or SSN, which would display current R & R information and dates for that individual
- Performed basic filing of forms received including REFRAD forms
Junior Web Developer
Accenture Federal Services ASM Research, LLC
03.2001 - 12.2004
- Worked on the development of MEDPROS Web Data Entry, a total web version of the QWS3270 MEDPROS system
- Worked on the RIDES (Remote Data Entry System) which allowed user to enter both shots and medical readiness requirements without having to have an internet connection
- Worked with ASP, Visual Basic, JavaScript, and ASP.NET
- Worked with team leads and functionals in developing and streamlining both MEDPROS Web Data Entry and the RIDES standalone application
- Worked with SQL and SQL Server 2000
Help Desk Technician
Accenture Federal Services ASM Research, LLC
04.1999 - 05.2000
- Tracked all logon id requests from individuals to the logon and passwords issued back from NISA
- Worked through issues and problems via phone, email, and fax
- Performed 24-hour operations to provide customers overseas access to live help during off peak hours
- Worked on early versions of MEDPROS website for the various tables and put them in HTML format
- Created a webpage that would track calls and the amount of time for each for the MEDPROS system
- Created a developmental training webpage that would allow users to register for class online
ICU Technician
Loudon County Hospital
10.1997 - 03.1999
- As a technician, provided support to both the doctors and nurses on the unit
- Performed venipuncture and remedial tasks on patients during shift
- Helped to maintain and stock the patients’ rooms, so that everything would be available for any situation
- Helped transport patients to various areas of the hospital for tests and appointments
- Performed remedial computer tasks including patient charges, test and appointments, and vital signs
Hospital Corpsman
United States Navy
04.1993 - 04.1997
- Provided medical support to both Marine and Navy personnel as a Hospital Corpsman
- Performed both medical and military duties including venipuncture, physical exams, medical assessment during sick call hours, and preventive medicine
Education
Master of Information Technology - Specialization in IT Project Management
American InterContinental University
Hoffman Estates, IL01.2012
Bachelor of Information Technology - Concentration in Programming
American InterContinental University
Hoffman Estates, IL01.2011
Skills
- Client relationship management
- Policy analysis
- Business process improvement
- Business analysis
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Adaptability
Certification
CompTIA - Security+ Certified
Securityclearance
SECRET, DISCO
Timeline
Management Analyst
Accenture Federal Services ASM Research, LLC
10.2008 - Current
ACQTAS Travel Technician
Accenture Federal Services ASM Research, LLC
08.2006 - 10.2008
Help Desk Technician
Accenture Federal Services ASM Research, LLC
02.2006 - 10.2008
Systems Analyst
Accenture Federal Services ASM Research, LLC
12.2004 - 02.2006
Junior Web Developer
Accenture Federal Services ASM Research, LLC
03.2001 - 12.2004
Help Desk Technician
Accenture Federal Services ASM Research, LLC
04.1999 - 05.2000
ICU Technician
Loudon County Hospital
10.1997 - 03.1999
Hospital Corpsman
United States Navy
04.1993 - 04.1997
Bachelor of Information Technology - Concentration in Programming
American InterContinental University
CompTIA - Security+ Certified
Master of Information Technology - Specialization in IT Project Management
American InterContinental University
Similar Profiles
Benjamin PharisBenjamin Pharis
Project Manager, Informational Analyst at ASM Research, an Accenture Federal Services CompanyProject Manager, Informational Analyst at ASM Research, an Accenture Federal Services Company
Travis Howard, Ph.D., CISSP-ISSMPTravis Howard, Ph.D., CISSP-ISSMP
Senior Manager, Business InfoSec Officer (BISO) at Accenture Federal Services LLCSenior Manager, Business InfoSec Officer (BISO) at Accenture Federal Services LLC
Nix JacksonNix Jackson
Cloud Support Engineer at ASM ResearchCloud Support Engineer at ASM Research