Christy Mullis
Quantico
Summary
Dynamic and detail-oriented professional with a proven track record, excelling in customer service and problem-solving. Demonstrated ability to maintain high service quality under pressure while effectively managing inventory. Strong verbal communication and teamwork skills enhance operational efficiency and guest satisfaction.
Overview
4
4
years of professional experience
Work History
Security Emergency Services Dispatcher
Erickson Living at Greenspring
02.2025 - Current
- Radio dispatch calls to the Security Officer's according to the community they work in.
- Maintain a dispatch log throughout the day.
- Assign pull cords after programming to the specific unit.
- Pull cord, pendant and smoke alarm testing
- Answer the phone whether that is the resident, another department and/or visitor and radio dispatch the call to the officer's.
Lead Service Attendant
Amtrak
05.2023 - 02.2025
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored inventory levels, ensuring adequate supplies for uninterrupted service delivery.
- Adapted quickly to changing priorities, maintaining high service quality under pressure.
- Answered guests' questions about menu items and helped make selections.
- Maintained cleanliness and organization of service areas to enhance guest experience.
- Maintained cash drawer and completed bank deposits at the end of the shift.
Shift Supervisor
Securitas
04.2021 - 02.2023
- Supervised daily operations to ensure adherence to safety and quality standards.
- Coordinated team schedules, optimizing staff allocation for peak efficiency.
- Trained new employees on operational procedures and company policies.
- Completed various reports.
- Worked closely with the Project Manager to ensure the needs of the store was being met.
Education
High School Diploma -
Woodson High
Fairfax, VA06-2012
Skills
- Patience and tolerance
- Information gathering
- Memory retention
- Typing speed
- Teamwork and collaboration
- Problem-solving
- Works Well Under Pressure
- Computer skills
- Verbal and written communication
Languages
English
Full Professional
Timeline
Security Emergency Services Dispatcher
Erickson Living at Greenspring
02.2025 - Current
Lead Service Attendant
Amtrak
05.2023 - 02.2025
Shift Supervisor
Securitas
04.2021 - 02.2023
High School Diploma -
Woodson High
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