Melvin Shaw
Chesterfield
Summary
Analytical supervisor experienced in crisis management, skilled mediator, and proven leader who excels at conflict resolution and employee development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A client-focused leader with a background in managing social work programs and highly educated in laws relating to welfare and crisis intervention. A determined employee with 27 years of experience leading highly effective and talented teams. Maintains composure, diplomacy, and efficiency in all situations.
Overview
29
29
years of professional experience
Work History
Security Emergency Services Dispatcher
Erickson Senior Living
02.2024 - Current
- Enhanced emergency response times by effectively prioritizing and dispatching appropriate resources.
- Streamlined communication between first responders and dispatch center through accurate documentation and clear instructions.
- Reduced caller stress levels by maintaining a calm demeanor during high-pressure situations.
- Mitigated potential risks by identifying critical incidents early and coordinating an appropriate response plan.
Youth Supervisor
Chesterfield Detention Home
08.2007 - Current
- Responsible for custody and control of residents in detention home
- Developed and created programs and monitored effectiveness against individual participant needs.
- Plan, develop, and coordinated daily program activities
- Counsel residents in immediate situations of adjustment
- Physically intervene in least restrictive manner with unruly residents
- Maintain security and control within agency
- Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Detention Counselor/Supervisor/Family Services Specialist
James River Juvenile Detention Center
01.2007 - 02.2024
- Work positively and effectively with severely maladjusted residents in situations involving considerable stress
- Organize, plan, and coordinate daily activities
- Coordinate and facilitate mandatory training
- Supervise up to 11 employees
- Evaluate staff performance with appraisals
- Improved client outcomes by implementing evidence-based counseling techniques and interventions.
- Ensure compliance with code of standards by participating in internal certification audits, and assisting with development of policies, procedures, and protocols
- Demonstrate knowledge of social work principles
- Understand and interpret regulations, effectively communicate orally and in writing
- Develop positive relationships with stakeholders
- Administered case management for dependant children to provide counseling and formulate treatment plans to determine long-term placement.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Overnight Residential Instructor
Grafton Integrated Health Network
07.2013 - 01.2016
- Provide instruction and support to increase clients' skills in self-care, communication, household chores, as well as community-based activities
- Administer medication
- Safely manage behavior crises’
- Implement treatment and behavior plan
- Provide accurate documentation in timely manner
- Demonstrate core values through personal behavior
- Serve as lead worker and staff development trainer
- Developed exemplary training programs for team members, which were informative and educational.
Juvenile Correctional Officer
Hanover Juvenile Correctional Center
03.1997 - 12.2010
- Provide safety, security, and supervision within secured facility
- Monitor and document all behaviors
- Crisis intervention and mediation
- Supervised youth's daily activities for school, meals, and recreation time.
- Prepared, processed, and maintained forms, reports, logs, records, and activity journals.
Department Head
The Home Depot
09.2003 - 12.2006
- Provide customer service and leadership within a retail environment
- Ensure adequate staffing coverage
- Create and assign work lists for staff
- Conduct team meetings and perform work evaluation appraisals
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Maintained organized inventory with accurate records through proper ordering, tracking, and auditing procedures.
- Maintained organized inventory with accurate records through proper ordering, tracking, and auditing procedures.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on track.
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
Correctional Officer
Brunswick Correctional Center
04.1995 - 02.1997
- Maintain safety and security within controlled environment
- Key/inventory control
- Direct supervision of inmates
- Provide transportation when necessary
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head count.
- Prepared, processed, and maintained forms, reports, logs, records, and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Education
ECPI - Business Administration/I.T. management, Business Administration
Strayer University
Richmond, VA2025
Bachelor of Christian Counseling -
Higher Learning Bible Institute, Counseling
Richmond VA06.2019
Skills
- Decisive and collaborative leader
- Exceptional time management skills
- Adaptable and Complimentary
- Licenses and Certifications
- Handle with care instructor
- Medication aide
- Gang specialist
- CPR, 1ST AID, AED
- Teacher Training
- Employee Evaluation
- Improvement Strategies
- Community Involvement
- Safety Protocols
Timeline
Security Emergency Services Dispatcher
Erickson Senior Living
02.2024 - Current
Overnight Residential Instructor
Grafton Integrated Health Network
07.2013 - 01.2016
Youth Supervisor
Chesterfield Detention Home
08.2007 - Current
Detention Counselor/Supervisor/Family Services Specialist
James River Juvenile Detention Center
01.2007 - 02.2024
Department Head
The Home Depot
09.2003 - 12.2006
Juvenile Correctional Officer
Hanover Juvenile Correctional Center
03.1997 - 12.2010
Correctional Officer
Brunswick Correctional Center
04.1995 - 02.1997
ECPI - Business Administration/I.T. management, Business Administration
Strayer University
Bachelor of Christian Counseling -
Higher Learning Bible Institute, Counseling
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