Colby Wells
Brodnax
Summary
Supported teams in enhancing customer satisfaction and improving efficiency in data centers. Assisted in troubleshooting with strong attention to detail and effective collaboration skills. Contributed to maintaining safety standards and optimizing workflows in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Critical Environment Technician
Microsoft
Boydton, VA
01.2026 - Current
- Collaborated with cross-functional teams to resolve technical support escalations effectively.
- Documented troubleshooting procedures and resolutions for future reference and training.
- Conducted root cause analysis on recurring equipment failures, improving operational reliability.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Critical Environment Technician - CEQ3 - Oversite
Microsoft
Boydton, VA
01.2024 - Current
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Operations Assistant
Kahills
South Hill, VA
12.2021 - 12.2023
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect
Education
Associate of Arts - Business Administration
Southside Virginia Community College
Alberta, VA05.2026
Data Center Certified Associate Exam -
Schneider Electric University
09.2024
IT Fundamentals+ Certification -
Southside Virginia Higher Education Center
South Boston, VA07.2023
High School Diploma -
Virginia Virtual Academy
Radford, VA06.2023
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Work Planning and Prioritization
- Teamwork and Collaboration
Certification
-CEQ 1,2,3 Qualified
- OSHA
- HV & LV Microsoft Trained
- PIT & MEWP
-AI-900 expected May/2026
Timeline
Senior Critical Environment Technician
Microsoft
01.2026 - Current
Critical Environment Technician - CEQ3 - Oversite
Microsoft
01.2024 - Current
Operations Assistant
Kahills
12.2021 - 12.2023
Data Center Certified Associate Exam -
Schneider Electric University
IT Fundamentals+ Certification -
Southside Virginia Higher Education Center
High School Diploma -
Virginia Virtual Academy
Associate of Arts - Business Administration
Southside Virginia Community College