Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deanna Bray

Virginia Beach

Summary

Dynamic and customer-focused professional with experience at Walmart as an Online Grocery Associate, excelling in order accuracy and complaint resolution. Proven ability to enhance customer satisfaction through efficient online order processing and effective communication. Skilled in maintaining displays and stock replenishment, ensuring a seamless shopping experience.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Online Grocery Associate

Walmart
02.2012 - Current
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Meat Cutter

The Fresh Market
05.2009 - 09.2019
  • Cut meats to customer specifications and answered questions about specialty products.
  • Followed all food safety regulations to maintain a safe work environment for both employees and customers.
  • Maintained a clean and organized workspace for maximum productivity and safety.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Used boning knife, skewers and twine to shape, lace, and tie roasts.

Education

High School Diploma - Science

Green Run High
Virginia Beach, VA
06.1999

Skills

  • Customer engagement
  • Flexible scheduling
  • Order accuracy
  • Complaint resolution
  • Efficient packing
  • Maintaining displays
  • Online order tracking
  • Shelf stocking
  • Stock replenishment
  • Product rotation
  • Barcode scanning
  • Online order processing

Certification

Meat cutter certification

Timeline

Online Grocery Associate

Walmart
02.2012 - Current

Meat Cutter

The Fresh Market
05.2009 - 09.2019

High School Diploma - Science

Green Run High

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Deanna Bray