Hi, I’m
DOREEN HARRIS
Manassas
Summary
Experienced in leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Demonstrates a track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.
Overview
25
years of professional experience
Work History
Hilton Grand Vacations
Sales Manager
05.2021 - Current
Job overview
- Delivered prompt solutions to sustain positive customer experiences.
- Boosted sales revenue through the creation and execution of targeted sales.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
INOVA BARIATRIC SURGERY
Patient Access Associate II
01.2020 - 01.2021
Job overview
- Ensured effective communication with patients and managed appointment scheduling through Epic.
- Verified insurance claims and managed medical schedules efficiently.
- Streamlined patient intake procedures for enhanced efficiency and reduced wait times.
- Facilitated a smooth billing process by promptly identifying and resolving discrepancies in patient accounts.
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
MYEYEDR
Retention Specialist
01.2018 - 01.2020
Job overview
- Managed diverse reviews on major social media outlets like Yelp, Google, and Facebook.
- Executed timely resolutions of patient complaints within predefined 48-hour periods by coordinating corrective actions.
- Ensured patients' satisfaction through win-back options communication and timely resolution of issues.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Gathered feedback from departing customers to identify areas for improvement in products developing and implementing effective loyalty strategies.
DARIK ENTERPRISES
Front Office Manager
01.2000 - 01.2018
Job overview
- Ensured customer satisfaction for food importer’s of restaurants and franchises throughout the metropolitan area.
- Cultivated long-term relationships with customers by identifying and promptly resolving their issues and concerns.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Education
College of New RochelleNew Rochelle, NY
Bachelor of Arts from Liberal Arts And Science
01.2010
Skills
- Goals and performance
- Excellent communication skills
- Performance coaching
- Visionary leadership
- Training and development
- Resolution-oriented
- Empowers high-performing sales teams
- Customer service
- Sales expertise
- Driven work ethic
Timeline
Sales Manager
Hilton Grand Vacations
05.2021 - Current
Patient Access Associate II
INOVA BARIATRIC SURGERY
01.2020 - 01.2021
Retention Specialist
MYEYEDR
01.2018 - 01.2020
Front Office Manager
DARIK ENTERPRISES
01.2000 - 01.2018
College of New Rochelle
Bachelor of Arts from Liberal Arts And Science
Awards
Letter of Commendation for Excellent Performance, Darik Enterprises
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