Emily DuPay
Alexandria,VA
Summary
As the head of a Publications Department with over six years in the technical documentation field, I have overseen the maintenance and development of technical content and publications. I have developed and maintained large content libraries and an extensive course catalog containing 250+ courses. I value process improvement and seek out innovative solutions to improve content quality and efficiency. I believe accurate documentation and quality content is essential for all and seek to put the audience first. Internally, I value mentoring and leading my team by embracing different working styles and improving cross-functional communication.
Overview
6
6
years of professional experience
Work History
Project Manager of Content
BMRA
07.2024 - Current
- Manages a team of writing professionals to enhance content quality and performance for government and industry training
- Oversees the publication of course catalogs, policies, and procedures to ensure accuracy and relevance
- Maintains a course catalog of 250+ courses and evaluates quality and course metrics for development
- Implements strategies to improve material quality, resulting in increased performance scores and client satisfaction
Senior Technical Writer
Acumen, LLC
02.2023 - 05.2024
- Managed and led global documentation projects for a library of 200+ user support guides for various government agencies
- Mentored new technical writers by creating Standard Operating Procedures (SOPs) and demos
- Prioritized high-priority client requests and collaborated on cross-team communication styles
- Reviewed and proofread user guides for style guidelines and standards
Technical Writer
Acumen, LLC
02.2021 - 02.2023
- Composed and published technical documentation, including user guides and policies, to enhance user experience
- Updated and revised 50+ user guides per global update project
- Specialized in creating user-friendly content in MS Word and Adobe Acrobat for easy understanding
- Migrated team progress tracking to Smartsheet, improving collaboration and efficiency
Technical Writer Intern
Maximus
05.2020 - 09.2020
- Collaborated with a knowledge management team to author knowledge base articles and maintain a technical knowledge content library
- Authored knowledge base articles according to company style guidelines
- Used tools such as MS Sharepoint, Power Automate, and MS 365 to complete daily knowledge management documentation
- Interviewed SME's and technical experts to ensure technical accuracy of documentation
Technology Help Specialist
University of Minnesota
01.2020 - 05.2020
- Migrated over 100+ professors, students, and staff to a fully remote environment, securing uninterrupted tech support through COVID-19.
- Collaborated with a team of technology specialists to provide technical customer support at the University of Minnesota
- Assisted with technical problems and created self-help and knowledge-base articles to decrease customer support calls
- Analyzed documentation products and online self-help resources to inform customers of additional troubleshooting solutions
Technical Writing and Communication Peer Advisor
University of Minnesota
02.2019 - 08.2019
- Led meetings with technical writing students and staff to provide guidance and support in developing communication skills
- Collaborated with industry professionals to gain valuable insights and knowledge in technical communication
- Contributed to the improvement of college policies by providing feedback based on direct interactions with students facing various challenges.
Education
Bachelor of Science - Technical Writing And Communication
University of Minnesota
Minneapolis, MN05.2020
Certificate - Full-Stack Web Development
University of Minnesota
St. Paul, MN12.2019
Skills
- Technical Writing and Publications
- Project Leadership
- Content Management
- Cross-Team Collaboration
- Process Improvement
Timeline
Project Manager of Content
BMRA
07.2024 - Current
Senior Technical Writer
Acumen, LLC
02.2023 - 05.2024
Technical Writer
Acumen, LLC
02.2021 - 02.2023
Technical Writer Intern
Maximus
05.2020 - 09.2020
Technology Help Specialist
University of Minnesota
01.2020 - 05.2020
Technical Writing and Communication Peer Advisor
University of Minnesota
02.2019 - 08.2019
Bachelor of Science - Technical Writing And Communication
University of Minnesota
Certificate - Full-Stack Web Development
University of Minnesota
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